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# Solution Engineer

- **Company:** PurpleLab, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Big Data, Customer Data Management, SQL Databases
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8dfe4433752857f2

## About the Role

* Bachelor's degree required.
 * 5+ years' customer success, technical support or product management experience in B2B SaaS services industry is required.
 * 5+ years' experience in Payer/Provider and/or healthcare data analytics experience is required.
 * Working knowledge and expertise with using SQL to query complex and large data.
 * Demonstrated ability to achieve hands-on results working cross-functionally with sales, marketing, and product teams.
 * Solid presentation skills to translate detailed content into impactful demonstrations and solution descriptions.
 * Skills of successful candidates include being goal-oriented, collaborative, customer-focused, detailed, persistent, active listeners, and resourceful.
 * Requires solid project management, planning, and organizational skills with good attention to detail; ability to work independently as well as part of a team.

## Description

* Serve as an adviser/consultant to PurpleLab's Payer/Provider prospective and new customers to understand and address customer technical needs to drive sales leads to closure and craft product launch.
 * Understand customer needs and use cases by communicating with customers, analyzing customer health metrics, and gathering other feedback.
 * Represent the voice of the customer to provide input into every core product, marketing and sales process.
 * Collaborate closely with sales team members to prepare for prospect presentations, demos and data samples/counts.
 * Serve as the primary contact for sales for support on pre-sales activities, and engaging other functional areas for their expertise as the situation/need may arise.
 * Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
 * Support Customer Success with research, troubleshooting and investigation of customer data or methodology questions.
 * Staying informed about competing products and services.
 * Perform other duties as assigned to support business needs and company objectives.