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# Level 1 - IT Field Tech

- **Company:** PROTECH
- **Location:** Melville, NY, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, TCP/IP, Network Routers, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Cisco
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=93aa3ec9b851e6f3

## About the Role

* Basic understanding of Windows OS and computer hardware
 * Fundamental networking knowledge (TCP/IP, DNS, DHCP)
 * Ability to connect to devices via console and run basic CLI commands
 * Familiarity with Active Directory and ticketing systems
 * Exposure to routers, switches, and firewalls (Cisco/Meraki preferred), * 0-2 years of IT experience
 * Associate degree or certifications (A+, Network+) preferred
 * Valid driver's license (required)
 * Must own and maintain a reliable personal vehicle for travel to customer sites (required)
 * May have to lift equipment up to approximately 50 lbs.

## Description

* Travel to client sites to diagnose and resolve IT issues
 * Perform onsite installations of workstations, networking equipment, and peripherals
 * Conduct basic network troubleshooting and hardware replacements
 * Support site builds, relocations, and technology rollouts
 * Document all work in the ticketing system

NOC & Remote Support

 * Monitor and respond to alerts and service requests
 * Perform Level 1 triage and troubleshooting
 * Escalate issues following standard procedures
 * Maintain accurate ticket documentation and updates
 * Assist with patching and routine maintenance tasks