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# Technology Support Specialist

- **Company:** Quantam Solutions
- **Location:** Lexington, KY, United States
- **Experience:** Experienced
- **Salary:** $39,520.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Databases, Information Management, Microsoft Office, Peripherals, Computer Equipment, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82e817e60e40dcd5

## About the Role

Education: Associate's degree in Computer Science.
Education Substitute: High School Diploma with 2+ yrs. job related experience.

OFFICE LOCATION:

Fayette County Circuit Court Clerk's Office, Lexington, KY

SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)

 * Must possess and maintain a valid Kentucky Driver's License
 * Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP, * High school or equivalent (Required)

## Description

Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas. 1) Hardware support for computer peripherals, and infrastructure equipment, and/or 2) Core Business Software Support, and/or 3) External Software., * Computer Technical Certification in MOS, MTA, MCP, A+, or MCITP.

 * Identify trends in incidents.
 * Cross train other service technicians.
 * Submit solutions to supervisor for knowledgebase articles.
 * Communicate with computer system users to provide training and/or assistance for software application programs.
 * Provide instructions to users on computer applications and the use of computer equipment.
 * Provide assistance for users experiencing problems with computer applications.
 * Install and uninstall computer equipment at statewide computer sites.
 * Test computer equipment to assure serviceability and dependability.
 * Perform basic diagnostic testing on malfunctioning equipment.
 * Utilize computer programs for problem determination.
 * Keep records and statistics on all problems and assistance calls utilizing online information management software.
 * Provide technical information to system support personnel, vendor representatives, and/or computer operations staff to resolve problems relating to network or computer systems.
 * Assist in system recovery during computer failures.
 * Maintain computer system database.
 * Availability for on call rotation during non-business hours.