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# Technical Support Analyst

- **Company:** System One
- **Location:** Merrifield, VA, United States
- **Contract:** Temporary contract
- **Skills:** Desktop Computing, ServiceNow IT Service Management, Virtual Environment, Software Troubleshooting
- **Published:** October 22, 2026
- **Apply:** https://www.thejobnetwork.com/job/36df0b9c-8626-4bdb-a5ef-e93eff207caf/technical-support-analyst

## About the Role

* 1-5+ years of desktop/technical support experience
 * Experience with the ServiceNow ticketing system or equivalent
 * Strong communication skills with the ability to provide daily updates and status reports
 * Proficiency in imaging, deploying, and troubleshooting laptops and desktops
 * Ability to support hardware and software troubleshooting end-to-end
 * Comfortable working onsite at headquarters

## Description

Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities

 * Provide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding
 * Support break/fix hardware troubleshooting and repair, managing issues from start to finish
 * Test and validate returned devices through the return merchandise authorization (RMA) process
 * Manage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out
 * Fulfill software installation, updates, and troubleshooting requests
 * Support virtual environment tasks such as VM requests and related issues
 * Work on-site at headquarters five days a week, ensuring timely and effective technical support