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# Information Technology Support Engineer

- **Company:** Franklin Fitch
- **Location:** Doral, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Microsoft Office, Microsoft InTune, Information Technology, Deployment Automation, 3-tier Architectures
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/83597e2e-080e-4c77-9f05-f03a115ddb6c/information-technology-support-engineer

## About the Role

* Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
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 * Experience troubleshooting Autopilot
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 * Experience working in an office and/or shop floor environment
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 * Ability to work as an individual contributor
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 * Experience working across Tier 1 - Tier 3 level tickets
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## Description

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 * Deliver white-glove IT support to senior executives and executive assistants
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 * Serve as a senior escalation point for complex desktop, mobility, and end-user issues
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 * Support a global workforce across office, remote, and travelling users
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 * Manage onboarding, offboarding, device provisioning, and user access requests
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 * Participate in an on-call rotation supporting business-critical and executive technology needs
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 * Maintain executive-ready spare devices and coordinate rapid device replacements when required
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 * Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
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 * Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms
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