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# Technical IT Support Specialist (Level 2) - IT Managed Services

- **Company:** SWAT MSP, LLC
- **Location:** Bakersfield, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Cloud Computing, CompTIA Security+, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Identity and Access Management, Virtual Private Networks (VPN), Windows Servers, Cloud Services, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, VMware Virtualization, Backup and Restore, Information Technology Outsourcing, Sonicwall, Firewalls (Computer Science), Information Technology, Palo Alto Networks, Patch Management, Fortinet, Veeam, Cisco, User Administration, Vulnerability Analysis
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b10fc723e1e1c43d

## About the Role

* Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
 * Minimum 6+ years of experience in IT support, including 4+ years in an MSP environment.
 * Proven experience working on a technical support team.

Technical Expertise:

 * Windows Server Administration (2016/2019/2022) - installation, maintenance, security hardening.
 * Active Directory & Group Policy - user management, policies, authentication, permissions.
 * Networking - troubleshooting TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls (Sophos, SonicWall, Cisco, Fortinet, Palo Alto).
 * Virtualization - VMware, Hyper-V, and cloud-based virtualization solutions.
 * Microsoft 365 & Azure - administration, security configurations, and troubleshooting.
 * Backup & Disaster Recovery - configuring and managing solutions like Veeam, Datto, or Acronis.
 * Cybersecurity - advanced knowledge of endpoint protection, patch management, SIEM, and vulnerability assessments.

Preferred Certifications:

 * Microsoft Certified Solutions Expert (MCSE): Core Infrastructure (or equivalent).
 + Windows Server Administration.
 + Identity & Access Management.
 + Networking & Storage.
 + Virtualization & Cloud Integration (Azure).
 + Security & Compliance Implementation.
 * CompTIA Security+ or CISSP (preferred).
 * ITIL v4 Foundation (a plus).

Soft Skills & Other Requirements:

 * Excellent time management and communication skills for managing tickets and client interactions.
 * Ability to handle high-pressure situations and prioritize tasks effectively.
 * Strong problem-solving skills with a proactive approach to issue resolution.
 * Must have a reliable vehicle for on-site visits.

## Description

Technical Support:

 * Install, configure, and manage Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, DHCP, and Hyper-V/VMware virtualization.
 * Troubleshoot and optimize Windows-based networks, firewalls, and cloud services (Azure, M365).
 * Perform root cause analysis on recurring issues and implement long-term solutions.
 * Implement cybersecurity policies and compliance standards (NIST, CIS, SOC2, ISO 27001, HIPAA, GDPR, etc.).
 * Manage and monitor clients' IT environments to ensure optimal performance and security.
 * Support on-site and remote troubleshooting, ensuring minimal downtime for customers.
 * Contribute to improving customer infrastructure by identifying potential upgrades, optimizations, and best practices.

Team:

 * Assist colleagues with complex technical problems, providing guidance and solutions to improve team effectiveness.

Scheduling & Coordination:

 * Plan and schedule service calls, on-site visits, and project implementations.
 * Maintain accurate documentation of technical solutions, configurations, and customer interactions for future reference.

Process & Documentation:

 * Develop and maintain SOPs, troubleshooting guides, and knowledge base documentation.
 * Implement ITIL-based best practices for incident, problem, and change management.
 * Continuously improve IT processes and workflows for better efficiency and service delivery., Be a part of a growing MSP that values innovation, customer success, and technical excellence. As a Technical IT Support Specialist, you'll play a key role in maintaining customer infrastructure, resolving technical challenges, and improving IT security and efficiency.