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# Technology Operations Director

- **Company:** TalentFish LLC
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, IT Management, Computer Equipment, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.juju.com/job/16_1d92f0871

## About the Role

* 10-15 years in technology operations, IT strategy, or program management roles
 * Experience managing IT budgets, cost allocations, or vendor financials
 * Track record of managing MSP or vendor relationships
 * Familiarity with cybersecurity programs, compliance technology, or IT governance
 * Strong project management skills - comfortable owning Rocks, milestones, and cross-functional delivery
 * Experience in RIAs, roll-ups or aggregators, wealth management, or multi-site environments

## Description

* Help shape technology departmental strategy and identify and drive priority strategic initiatives
 * Run the technology team's operating cadence - meetings, reporting, planning cycles, and quarterly Rocks
 * Lead project management and oversight of quarterly Rocks and IT strategic initiatives
 * Own Technology's key reporting and stakeholder management activities
 * Manage IT finance, including budgeting, forecasting, and partner firm IT cost allocations
 * Oversee the MSP relationship - performance, escalations, and continuous improvement
 * Support management and operations of the cybersecurity program
 * Lead new partner firm onboarding to MSP, compliance technology, and core IT services
 * Own the RIA technology experience and Net Promoter Score - track, measure, and improve how partner firms experience the technology
 * Coordinate across product, engineering, and vendor partners to keep initiatives aligned and moving
 * Own work management and project delivery tooling - evaluate, implement, and optimize the tools the team runs on
 * Manage inventory of PC hardware and peripherals