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# Field Desktop Support Tech- Bilingual

- **Company:** OSI Digital
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Desktop Computing, Issue Tracking Systems, Internetworking, Microsoft Office, Office365
- **Published:** October 2, 2026
- **Apply:** https://www.juju.com/job/16_2eb538581

## About the Role

* Minimum 3 years of experience in software, hardware, and network
 * Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
 * Experience with of Windows, M365, PC and Printer configuration
 * Strong customer service skills, detail oriented, and deadline driven
 * Strong communication skills and client interfacing skills
 * Enthusiastic and willing to take initiative
 * Bilingual in English and Korean is a must

## Description

* Desktop support experience- troubleshooting, configuration, software installation
 * Experience with ticketing system
 * Review onboarding requests, review tickets and document issues
 * Adept at M365, Windows, Active Directory, ticketing systems
 * Provide troubleshooting and support to end users on a variety of issues- incidents and problems
 * Provide technical assistance to the customer (Examples)
 - Password reset
 - Account information
 - Case number information
 - Adobe Reader issues
 - Brower issues
 - Technical computer issues
 - Internet connectivity
 * Set up equipment for employee use
 * Image computers using a variety of methods
 * Install and perform minor repairs to computers and peripheral equipment within the office premises