> Markdown version of [/jobs/ext/4291339-it-support-assistant](https://www.wearedevelopers.com/jobs/ext/4291339-it-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Assistant

- **Company:** Military, Veterans and Diverse Job Seekers
- **Location:** San Diego, CA, United States
- **Contract:** Permanent contract
- **Skills:** Backup Devices, Computer Literacy, Desktop Computing, Monitoring of Systems, Guidewire PolicyCenter
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-assistant-san-diego-ca--413c0671-5740-4185-a305-712d4a64dbff

## About the Role

Technical Support, Identify Issues, Laptop PC, Technical Support, Customer Relations, Problem Solving Skills, Computer Skills, Communication Skills, Presentation/Verbal Skills, Writing Skills, * A passion for technology and some hands-on experience with computers is required.

 * Excellent oral and written communication skills.
 * Strong problem-solving and technical troubleshooting skills are required.
 * The ability to work well with both business and technical users is required.
 * Experience working at a help desk or computer lab would be ideal.
 * Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Education and Experience:

High School diploma

Bachelor's degree is preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

## Description

Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment., * Serve as the first point of contact for users seeking technical assistance.

 * Determine the best solution based on the issue and details provided by customers.
 * Direct unresolved issues to the next level of support personnel.
 * Record events and problems and their resolution in logs.
 * Follow-up and update customer status and information.