> Markdown version of [/jobs/ext/4291836-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/4291836-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Support Specialist - **Company:** Lucid Inc. - **Location:** Raleigh, NC, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Large Language Models, Virtual Agents - **Published:** October 26, 2026 - **Apply:** https://www.nexxt.com/job.asp?id=3467482097&tx=JR9387FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 2 years practical work experience and/or a Bachelor's degree with strong academic performance. * A strong sense of personal ownership and responsibility * Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results. * Ability to translate complex technical ideas into simple, easy to understand content * Strong written and verbal communication skills (both internally and externally) * Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities * Detail-oriented, organized and a good team player * Bias towards finding solutions versus shutting down ideas * This position is hybrid, combining remote work with in-person collaboration at our Raleigh, NC office two days per week (Tuesday and Thursday)., * Experience optimizing systems and driving improvements * Basic Project Management experience * Teaching or mentoring experience * A strong understanding of user experience principles * Technical aptitude and troubleshooting skills * Experience working with AI Agent or curating LLMs ## Description * Develop and maintain product expertise and work closely with other support and product team members to resolve user issues * Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs * Collaborate with Engineering, Product Management, and other cross-functional peers on specific user-impacting issues and bugs. * Identify and monitor key user operational metrics to help drive improvements to our product and support offerings * Represent Lucid by growing and managing a Lucid product community, building healthy relationships with users to resolve issues, and driving community strategies to ensure forum health and users' questions/feedback receive quality, timely answers. * Effectively build relationships and value with Lucid's customers by providing exceptional support tailored to our customer's needs * Contribute to content strategy, helping develop clear Help Center and user education content and analyze user behavior data and make content improvements based on metrics.