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# IT Technician - Managed Services

- **Company:** Red Zone Technologies, LLC
- **Location:** Annapolis, MD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Client/Server Application Language (C/AL), Issue Tracking Systems, Internet Small Computer System Interface (ISCSI), Microsoft Software, Windows Servers, Computer Network Technologies, Office365, Firewalls (Computer Science), Information Technology, Network Support, Network Server, Cisco, Vmware
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/d0d56f43-ee1a-41a6-8de2-519cecfdf9c0/it-technician-managed-services

## About the Role

* Problem Solver - Hands on troubleshooter, not a "Run Book" only Tech.

Technical Skills

 * Basic to intermediate understanding of Microsoft technologies, including:
 * Windows Server (2003-2019)
 * Active Directory
 * O365
 * Foundational networking knowledge and troubleshooting skills.
 * Familiarity with hardware installation and diagnostics.
 * Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus.

Experience & Core Competencies

 * 2-3 years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician.
 * Strong problem ownership with the ability to follow issues through resolution.
 * Self-motivated, resourceful, and comfortable working independently or as part of a team.
 * Clear written and verbal communication skills, and attention to detail.
 * Desire to learn all aspects of IT: Servers, Networking, Firewalls, Security, 365, Azure, and more.

Additional Requirements

 * This is a 100% in-office role based in Annapolis, MD.
 * U.S. Citizen required.
 * Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively.
 * Willingness to travel occasionally to client sites within MD, DC, and VA.
 * Standard working shifts are 7:30 AM - 4:30 PM OR 8:30 - 5:30 as scheduled.
 * Ability to pursue technical certifications as required.

## Description

RedZone Technologies is seeking an IT Technician to support our Managed Services operations from our Annapolis office. This is a hands-on technical role ideal for someone who enjoys problem-solving, continuous learning, and working closely with both customers and internal teams.

You'll be responsible for maintaining, troubleshooting, and supporting client systems across a wide range of environments. While primarily office-based, this role includes occasional client onsite support. If you're technically curious, dependable, and thrive in a collaborative team environment, this role offers meaningful growth within a trusted MSP.

What You'll Do

Systems & Network Support

 * Perform systems management, administration, and troubleshooting across client environments remotely using RMM tools and in person
 * Diagnose and resolve network, server, and endpoint issues efficiently and professionally.
 * Support client/server applications and infrastructure as part of managed services delivery.

Managed Services Operations

 * Travel to local client locations to install, configure, and troubleshoot IT systems.
 * Provide helpdesk and systems support for clients across diverse industries.
 * System and security administration.
 * Use RedZone's checklist system and process to routinely audit customer environments
 * Participate in proactive maintenance, monitoring, and issue prevention efforts.
 * Actively document time, logical troubleshooting steps, and resolution to customer via ticketing system

Team Collaboration & Knowledge Sharing

 * Work closely with internal technical teams to resolve issues and improve service delivery.
 * Share technical knowledge with teammates and customers in a clear, helpful manner.
 * Contribute to a team culture focused on learning, accountability, and follow-through.
 * Act as escalation point for Tier 0 (Green) Technicians