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# Service Desk Technician

- **Company:** NR Consulting LLC
- **Location:** Kansas City, KS, United States
- **Contract:** Permanent contract
- **Skills:** System Configuration, Instant Messaging Technology, Computer Equipment, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/service-desk-technician-kansas-city-ks--b1381dd3-d188-491c-b740-2be404483bc2

## About the Role

* Associate degree in Computer Systems, Information Technology, or a related field, or a minimum of two years of equivalent IT experience.
 * Experience troubleshooting and resolving computer hardware, software, and network-related issues.
 * Strong customer service, communication, documentation, and problem-solving skills.
 * Ability to provide technical support by phone, email, online chat, remotely, and in person.
 * High school diploma required.
 * Microsoft Windows certification or willingness to obtain certification within the first six months., * Previous Call Center or Service Desk experience.
 * Experience maintaining, troubleshooting, installing, configuring, and upgrading computer equipment.
 * Experience documenting service tickets and working within established Service Level Agreements (SLAs).
 * Experience providing basic technical training to end users.

New Graduates

Yes. New graduates are accepted if they possess an Associate degree in Computer Systems, Information Technology, or a related field.

Candidates without the required degree may qualify with a minimum of two years of relevant IT experience.

## Description

The IT Service Desk / Desktop Support Technician will provide technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The successful candidate will deliver high-quality customer service while supporting users through multiple communication channels, including phone, email, online chat, remote support, and in-person assistance.