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# Desktop Support Technician

- **Company:** Triune Infomatics Inc
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, User Authentication, Cyber Security, Data Migration, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, CompTIA Strata - PC Hardware Technology Engineer, ServiceNow IT Service Management, Office365, Microsoft InTune, Computer Equipment, Hardware Infrastructure
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-technician-santa-clara-ca--1be6a85d-66f0-499a-ad01-b27dcf7ff7f8

## About the Role

Desktop Administration, Desktop Administration, Technical Support, Help Desk, Communication Skills, Customer Support/Service, Time Management, Systems Maintenance, Problem Solving Skills, Systems Administration/Management, Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment., * Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.

 * Experience with IT Ticketing systems preferably FreshService.
 * Experience in troubleshooting VPN agent on endpoint connectivity issues.
 * Experience with user data migration and endpoint setup.
 * Excellent communication and interpersonal skills.

Preferred Skills:

 * 5 Years experience with Microsoft Windows OS 10/11.
 * 5 Years experience with Microsoft Office 365.
 * Microsoft Intune, Entra or related certifications.
 * Experience supporting remote employees.
 * Familiarity with Dell Latitude models and hardware configurations.
 * Knowledge and Practice of S ecurity Best Practices and Clear Desk Policies.

## Description

* Provide white-glove support to our users via email, walk-ups and from MS Teams.
 * Maintain ticketing system hygiene and ensure timely resolution of issues.
 * Utilize FreshService ticketing system to manage user tickets.
 * Asset management and inventory.
 * Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).
 * Diagnose and resolve Windows 10/11 Pro OS issues.
 * Install and troubleshoot Microsoft Office 365 applications.
 * Manage Windows 11 imaging and deployment systems for new hires and or existing users.
 * Onboard new hires, contractors and or consultants on new hardware.
 * Assist with Microsoft MFA Authenticator issues.
 * Assist Security Operations team with CrowdStrike security-related endpoint issues.
 * Support Global Protect VPN connectivity and resolve network-related endpoint problems.
 * Perform user data migrations to new laptops, ensuring smooth transitions.
 * Troubleshoot printer connectivity (desktop, laptop and label printers).
 * Install and troubleshoot SecOps approved software applications.
 * Promote IT security best practices and enforce Acceptable Use Policies.
 * Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.