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# Technicien Support Informatique N2/N3

- **Company:** MALLYANCE
- **Location:** Bagnolet, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Center Configuration Manager, Gestionnaire Libre De Parc Informatique (GLPi), Microsoft InTune, Servicenow, Windows Client
- **Published:** June 17, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=355cd3d9f2269877

## About the Role

* Minimum 3 ans d'expérience en support de proximité ou helpdesk N2/N3
 * Maîtrise de Windows 10/11, Microsoft 365, Active Directory, Intune
 * Bonne connaissance des outils ITSM (ServiceNow, GLPI…)
 * Expérience en déploiement et masterisation de postes (SCCM, MDT, PXE)
 * Excellent relationnel, sens du service, rigueur et autonomie
 * Habilitation H0B0 souhaitée - habilitable (critère ministériel possible selon client)
 * Permis B apprécié pour les postes itinérants
 * Anglais courant selon les postes (environnements internationaux)

## Description

* Accueil physique des utilisateurs en kiosque IT et résolution des incidents de niveau 2 et 3
 * Diagnostic approfondi des incidents matériels, logiciels et réseau
 * Gestion et suivi des tickets via les outils ITSM (ServiceNow, GLPI, EasyVista)
 * Masterisation, déploiement et configuration de postes de travail
 * Administration Active Directory, gestion des droits et des comptes utilisateurs
 * Support sur les équipements mobiles iOS et Android (enrôlement, dépannage)
 * Rédaction de procédures et alimentation de la base de connaissances
 * Escalade et coordination avec les équipes N3 et les prestataires
 * Support VIP auprès de populations exigeantes si besoin


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