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# Help Desk Engineers - L1/L2 Support

- **Company:** Astir IT Solutions, Inc.
- **Location:** Erie, PA, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Networking Basics, Information Technology, User Administration, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://www.dice.com/job-detail/f03a019f-6be0-474f-a888-811c06636ab7

## About the Role

* Bachelor's degree or diploma in IT, Computer Science, or related field.
 * 3+ years of experience for L1, 3-6+ years for L2 roles.
 * Strong knowledge of Windows OS, basic networking, and hardware troubleshooting.
 * Experience with Active Directory, user account management, and access control.
 * Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.).
 * Good communication and customer service skills.