> Markdown version of [/jobs/ext/4293923-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/4293923-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Specialist

- **Company:** Oregon Tool, Inc.
- **Location:** Oregon, IL, United States
- **Experience:** Expert
- **Salary:** $67,000.0 - $77,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** October 12, 2026
- **Apply:** https://jobs.oregontool.com/talentcommunity/apply/1439447700/?locale=en_US

## About the Role

* Bring 5-7 years of relevant technical experience, ideally supporting agricultural, industrial, or similar equipment; a bachelor's degree is preferred but not required.
 * Communicate technical information clearly through strong technical writing, documentation, and verbal communication with both technical and non-technical audiences.
 * Apply strong analytical and problem-solving skills to troubleshoot issues, evaluate information, make sound decisions, and turn solutions into action.
 * Thrive in a collaborative, hands-on environment by taking initiative, continuously learning, following through on goals, and effectively using Microsoft Office tools including Outlook, Word, and Excel.

## Description

The Product Support Specialist responsibilities include providing technical support to District Managers, Dealers and end users of Woods products. Additional responsibilities also include evaluating warranty claims, product training, and providing field service calls., * Be the go-to technical resource for District Managers, dealers, and customers, providing product support, training, troubleshooting, and application guidance for Woods Equipment.

 * Diagnose equipment issues using your knowledge of mechanical systems and basic hydraulic and electrical circuits, helping customers identify the right solutions, products, and configurations for their needs.
 * Drive effective warranty support by evaluating returned parts, reviewing warranty concerns, and maintaining timely communication with dealers through resolution.
 * Strengthen product knowledge across the dealer network by developing technical service publications, maintaining clear documentation and communication, and providing hands-on product support at trade shows and other events as needed.