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# IT Support Specialist I

- **Company:** Oticon, Inc.
- **Location:** Arlington Heights, IL, United States
- **Experience:** Starter
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, BitLocker Drive Encryption, Dynamic Host Configuration Protocol, Microsoft Exchange Server, Local Area Networks, Microsoft Office, Microsoft Software, System Center Configuration Manager, Wide Area Networks, Office365, Cisco
- **Published:** October 31, 2026
- **Apply:** https://www.careerjet.com/job/us11d80dcee57a303e6f3bb25c90bf4959/eaa

## About the Role

* Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
 * Excellent time management and organizational skills
 * Excellent written and verbal communication skills
 * Highly self-motivated, proactive, and results driven
 * Comfortable working in a fast-paced environment, * College Degree preferred, or combination of work experience and professional certifications
 * Experience working in medical device, retail, or manufacturing environments
 * Experience administrating with the following technologies: SCCM, MS Exchange, Office365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
 * Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
 * Minimum 1 year working experience in a Service Desk or technical support function

Travel:

 * This position is subject to travel up to 10% of the time, including the potential to travel internationally.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.
 * Must be able to lift up to 25 pounds at times.

Pre-Employment Requirements

 * Clear background check including criminal history and education verification.

## Description

* Provides the single point of contact for all system users for IT related issues
 * Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
 * Ensures that IT policies, procedures, and standards are followed
 * Coordinates with vendors when needed for service on defective devices
 * Works with other IT staff to assist in the development of fixes and improvements
 * Ensures that inbound support calls are answered live and resolved
 * Ensures that all inbound support tickets are resolved in a timely manner
 * Configures, installs, optimizes and retires IT Assets
 * Provides technical expertise, and works to ensure that the company's use of technology supports its business goals