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# Jr Helpdesk - IOC Desk Operator

- **Company:** Yoh Services LLC
- **Location:** Camden, NJ, United States
- **Experience:** Starter
- **Salary:** $45,760.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple IOS, Applications Architecture, Microsoft Outlook, Information Systems, Data Governance, Network Architecture, SAP (Applications), Software Engineering, Mobile Os, Information Technology
- **Published:** October 8, 2026
- **Apply:** https://www.dice.com/job-detail/00b3d501-302d-43d3-954c-b313d74b5b60

## About the Role

* Associate s degree in information systems or similar technology field is preferred.

Knowledge and Skills

 * In-depth knowledge of technology, procurement, contract management, and vendor management.
 * Excellent verbal, written, and presentation skills.
 * Strong collaboration, prioritization, and team-working skills.
 * Ability to work in a fast-paced dynamic environment with virtual teams.
 * Ability to work independently and take initiative to find/develop solutions for business requirements.
 * Fast learner with attention to detail.
 * Receptive to constructive criticism when necessary.
 * Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
 * In-depth user knowledge of Microsoft Office products including Outlook.
 * Strong client relations/customer service skills required.
 * Ability to work on a team and contribute to the team's achievement of objectives and goals.

Experience

 * 2+ years experience working in technology fields required.

Work Environment

 * Standard office environment

## Description

* Maintain application and application interfaces inventory.
 * Integrate new capabilities into project, product, and program management.
 * Collaborate with other technology domains and business functions to develop innovative business solutions.
 * Translate the company s business strategy and goals into successful projects.
 * Document problems and resolutions.
 * Provide front-line support via call, chat, or email to all company employees and contractors.
 * Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
 * Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
 * Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
 * Understand the relationship between applications, application architectures, and business processes.
 * Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

 * Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
 * Ensure uniform enterprise-wide application design standards are maintained.
 * Support leadership in managing customer expectations for project implementation.
 * Understand the relationship between applications, application architectures, and business processes.
 * Ensure Data Privacy and Data Governance are key considerations in every project engagement.
 * Provide 24x7 remote support in Operations Center.
 * Handle incoming calls, chats, and emails from customers.
 * Create tickets in ITSM system and work with customers until completion, escalating when necessary.
 * Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting.
 * Maintain knowledge database.
 * Escalate deficiencies in technical processes and inform Level II Support.
 * Monitor IT systems (SAP, Network infrastructure).
 * Create badges and monitor badge system.
 * Monitor security systems.
 * Handle customer threat assessments., Travel Requirements
 * As necessary, up to 20%

Key Interfaces/Relationships

 * Chief Digital Infrastructure & Security Officer
 * Heads of various lines of business
 * Heads of Functions
 * Project/Product Managers

Competencies

 * Champions safety
 * Collaborates
 * Cultivates innovation
 * Creates efficiency
 * Customer obsessed
 * Drives results
 * Nimble learning

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.