> Markdown version of [/jobs/ext/4294308-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/4294308-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Specialist

- **Company:** SFE PARTNERS LLC
- **Location:** Suwanee, GA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Software Documentation, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Azure Active Directory, TCP/IP, Wi-Fi Technology, Connectivity Problems, Peripherals, Microsoft InTune, Information Technology, Laptops, Servicenow, User Accounts
- **Published:** October 31, 2026
- **Apply:** https://www.careerjet.com/jobad/us39b81fc782f41388338b53eae0ecda88

## About the Role

* Experience in Desktop Support, IT Help Desk, or Service Desk.
 * Hands-on experience with Active Directory (AD).
 * User account creation, modification, and deactivation.
 * Password resets and account unlocks.
 * Security group membership and access permissions.
 * Windows 10/11 troubleshooting.
 * Microsoft 365, Outlook, and Teams support.
 * Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
 * Ticketing tools such as ServiceNow, Jira, or Remedy.
 * Good communication and customer service skills.

Preferred Qualifications

 * Experience with Microsoft Entra ID (Azure AD).
 * Knowledge of Group Policy (GPO).
 * Experience with Microsoft Intune or SCCM/MECM.
 * Basic understanding of MFA and multi-factor authentication.
 * Experience supporting employee onboarding and offboarding.
 * Relevant IT certifications such as CompTIA A+ or Microsoft certifications.

Experience
2 4 years of experience in Desktop Support, IT Support, Help Desk, or Service Desk is preferred.
Education
Bachelor's degree, associate degree, or relevant technical certification in IT, Computer Science, or a related field.

SFE

## Description

We are looking for a Desktop Support Technician with experience providing end-user technical support, managing user accounts, troubleshooting desktop issues, and supporting Windows-based environments. The ideal candidate should have hands-on experience with Active Directory, account creation, password resets, account unlocks, access permissions, and IT service desk ticketing systems.
Key Responsibilities

 * Provide Level 1 and Level 2 desktop support to end users.
 * Create, modify, disable, and delete user accounts in Active Directory.
 * Perform password resets, unlock locked accounts, and troubleshoot login issues.
 * Manage user access, security groups, and basic permissions.
 * Support Microsoft 365, Outlook, Teams, printers, laptops, desktops, and other peripherals.
 * Troubleshoot Windows operating system, hardware, software, and network connectivity issues.
 * Assist with user onboarding and offboarding, including account setup and access removal.
 * Configure desktops, laptops, and user profiles.
 * Troubleshoot VPN, Wi-Fi, email, and application access issues.
 * Log, update, prioritize, and resolve incidents and service requests using ServiceNow, Jira, or another ticketing tool.
 * Escalate complex technical issues to Level 2/Level 3 support teams.
 * Follow IT security policies, access control procedures, and documentation standards.