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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** New York, NY, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, Windows Remote Assistance, Windows Desktop, User Administration, User Accounts
- **Published:** October 1, 2026
- **Apply:** https://dejobs.org/x/x/C0CF431602FF4C218E30707123BDF095/job/

## About the Role

* Working knowledge of Active Directory for account setup, access updates, and user administration.

 * Ability to investigate and resolve basic hardware, software, and connectivity issues.

 * Familiarity with managing and updating service desk tickets in an organized and timely manner.

 * Strong communication skills with the ability to support users remotely and in person.

 * Comfortable working in a part-time support capacity with occasional onsite responsibilities in New York, New York.

 * Ability to work independently while coordinating effectively with a broader IT team. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently.

Responsibilities:

 * Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed.

 * Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal.

 * Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly.

 * Administer user permissions and assist with software installation, updates, and deployment activities across supported devices.

 * Support basic network-related tasks and contribute to IT initiatives that improve local technology operations.

 * Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners.

 * Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels. Requirements * Experience supporting Microsoft Windows environments, including Windows 10 desktop troubleshooting.