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# Front Desk Guest Service Agent

- **Company:** DoubleTree by Hilton
- **Location:** Pittsburgh, PA, United States
- **Experience:** Expert
- **Salary:** $39,083.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office
- **Published:** October 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b16379ab5c1fbd83

## About the Role

* 6+ months of front desk experience strongly preferred.
 * Experience in a hotel or other customer service-related field required.
 * Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
 * Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

## Description

* Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
 * Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
 * Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
 * Build rapport with rewards members and returning guests