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# Systems Administrator

- **Company:** Ross Dress for Less
- **Location:** Dublin, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $92,400.0 - $148,500.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, Cloud Computing, Data Centers, Data Transmissions, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, IP Pbx, Virtual Private Networks (VPN), Nagios, Network Architecture, Networking Basics, Routing, Operational Data Store, Cisco, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://jobs.rossstores.com/search/jobdetails/Systems-Administrator/ff94b067-854b-49f0-a7ad-d3669258418f

## About the Role

Building Effective Teams
Developing Talent
Collaboration
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
Manages Conflict
Business Acumen
Plans, Aligns & Prioritizes
Organizational Agility
Strong Analytical Skills, * 5+ years of experience supporting network, telecommunications, or infrastructure environments.

 * Experience administering enterprise voice systems and telecommunications services.
 * Experience using ServiceNow or similar ITSM platforms.
 * Experience coordinating with external service providers and telecommunications carriers.
 * Strong troubleshooting and incident management skills.
 * Ability to create reports and analyze operational data.
 * Excellent verbal and written communication skills.
 * Ability to participate in an on-call rotation and support after-hours incidents as needed.
Preferred Qualifications:

 * Experience supporting VoIP, SIP, SBCs, call routing, and unified communications technologies.
 * Knowledge of network fundamentals including switching, routing, VPN, DNS, and DHCP.
 * Experience supporting cloud-based communications platforms.
 * Familiarity with ITIL service management practices.
 * Experience working within data center or computer room environments.
 * Microsoft, Cisco, or telecommunications-related certifications., * Bachelor's degree or equivalent experience., Job requires ability to work in an office environment, primarily on a computer
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
Consistent timeliness and regular attendance
Vision requirements: Ability to see information in print and/or electronically
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
However, this role can perform duties effectively using a combination of in-office and remote work

## Description

This Systems Administrator (Network Voice) will provide critical support for network and voice services, including the transition from legacy telephony platforms to Microsoft Teams Voice and other modern digital communications solutions. Responsibilities include operational support, incident management, vendor management, reporting, and ensuring the reliability and scalability of network voice services., * Maintain network and telecom infrastructure hardware including ongoing software / firmware patches or upgrades and analysis.

 * Analyze telecom/network performance, reacting to operational performance, and business-wide telecom/network issues; Participate on the L2/L3 production support team; Help identify and develop efficiency opportunities
 * Maintain network health monitoring and alerting tools.
 * Work with managed service providers, telecommunication providers, and other infrastructure teams.
 * Incident Response, Operational Support and on-call duty are a requirement of this position.
 * The ability to continuously improve systems and procedures & transform from current technology to next generation technology is needed.
 * Network Infrastructure Troubleshooting
 * VoIP & SIP Protocol Expertise