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# Technology Support - Remote - Full Time

- **Company:** The Smarter Service
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Multi-Factor Authentication, Password Management, Anti-Phishing, Wi-Fi Technology, Network Routers, Peripherals, Malware, Home Networking
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=54c138e74e6b9b12

## About the Role

* 2+ years of experience in help desk, technical support, customer service, or a call center environment.
 * Strong technical aptitude and ability to troubleshoot consumer technology.
 * Excellent verbal and written communication skills.
 * High social and emotional intelligence.
 * Patience, empathy, and respect when working with older adults.
 * Ability to explain technical concepts in simple, non-technical language.
 * Strong problem-solving and troubleshooting skills.
 * Ability to work independently in a remote environment.
 * Ability to manage multiple communication channels and respond promptly during business hours.
 * Strong judgment regarding privacy, security, and escalation.

Preferred:

 * A+ certification or similar technical certification.
 * Experience providing virtual technical support in a contact center environment.
 * Experience supporting customers via video, phone, chat, and email.
 * Previous experience with consumer technology support.
 * Experience with Windows and macOS, mobile devices, home networking, and smart-home/entertainment technology.

What Makes You Successful

You don't need to know the answer to every technical question-but you do need to know how to troubleshoot, communicate, and make customers feel supported.

You'll thrive in this role if you are:

 * Patient: You never make a customer feel embarrassed about what they don't know.
 * Tech-savvy: You enjoy figuring out why something isn't working.
 * Empathetic: You can remain calm and supportive in emotionally charged situations.
 * Resourceful: You can independently work through unfamiliar problems.
 * A great communicator: You can turn complicated technology into simple instructions.
 * Dependable: You are available and responsive during scheduled hours., * Are you authorized to work in the United States without sponsorship?

## Description

The Smarter Service is looking for a personable, tech-savvy Tech Concierge to provide virtual technology support to customers. This role combines technical troubleshooting with high-touch customer service, helping customers confidently navigate everyday technology.

The ideal candidate is patient, emotionally intelligent, and comfortable explaining technology in simple, easy-to-understand language. You'll interact with customers through video, phone, email, SMS, and internal messaging while working independently in a virtual contact center environment.

What You'll Do

 * Provide virtual technical support through video, phone, email, SMS, and chat/internal messaging.
 * Troubleshoot consumer technology issues and guide customers step-by-step toward solutions.

Support customers with:

 * Windows and macOS computers
 * iPhone, iPad, and Android devices
 * Wi-Fi, routers, and basic network connectivity
 * Printers, scanners, and other peripherals
 * Email setup, recovery, and synchronization
 * Password management and multifactor authentication
 * Malware, scams, phishing, and basic cybersecurity concerns
 * Smart TVs, streaming devices, and entertainment systems
 * Use a logical and methodical troubleshooting process to identify and resolve technical issues.
 * Clearly document every customer interaction in a timely manner.
 * Recognize situations requiring escalation and exercise sound judgment around customer privacy and sensitive information.
 * Provide a calm, respectful, and reassuring experience, particularly when customers are frustrated or uncomfortable with technology.
 * Work independently while maintaining dependable availability during scheduled business hours.