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# IT Support Specialist

- **Company:** Link Solutions, Inc.
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Configuration Management, Databases, Data Integrity, Information Technology Operations, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Microsoft PowerPoint, Information Technology, Servicenow
- **Published:** October 3, 2026
- **Apply:** https://www.careerjet.com/jobad/usc64f84a0f1709458837095da865435e0

## About the Role

Several factors influence final compensation, including relevant experience, technical expertise, certifications, and education., * U.S. Citizen.

 * Active DoD Secret Clearance.
 * Four (4) years of experience supporting IT operations, service desk activities, ticket management, customer support, help desk operations, or related information technology functions.
 * Experience utilizing ServiceNow, ticket management systems, IT service management (ITSM) platforms, or enterprise support tools.
 * Experience developing, maintaining, and managing reports, technical documentation, records, schedules, or configuration management documentation.
 * Experience supporting customer service operations within an IT, service desk, or help desk environment.
 * Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
 * Strong written and verbal communication skills.
 * Strong organizational skills and attention to detail.
 * Ability to manage multiple priorities in a fast-paced operational environment.
 * Ability to interact professionally with customers, Government personnel, and technical teams.

Preferred:

 * Experience supporting Department of Defense (DoD) or Federal Government IT environments.
 * Experience generating operational reports, performance metrics, or service-level reporting.
 * Experience supporting process improvement, knowledge management, or quality assurance initiatives.
 * Familiarity with configuration management principles and recordkeeping practices.

## Description

Link Solutions is seeking an IT Support Specialist to join our team in Orlando, FL.

 * U.S. Citizen
 * Active DoD Secret Clearance
 * Non-remote (relocation incentive available)

The IT Support Specialist will support the South East Region Cyberspace Support Center (RCSC) and serve as a key member of the service delivery team supporting mission-critical government operations. This position is primarily a customer service and operational support role focused on facilitating communication, service coordination, and support delivery between end users, Government stakeholders, and technical teams.
The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication and administrative skills. Successful candidates will possess experience supporting IT operations, managing documentation and records, and working within fast-paced enterprise or Department of Defense environments.
This role is best suited for individuals who excel in customer support, process coordination, and operational administration rather than hands-on technical support activities., * Utilize the AESMP (ServiceNow) platform to create, update, manage, track, and close service requests, incidents, and work orders.

 * Monitor ticket queues and ensure service requests are properly documented, prioritized, assigned, and resolved within established service levels.
 * Maintain accurate records within ticketing systems, ensuring data integrity and completeness.
 * Generate and maintain operational reports related to service desk activities, ticket status, performance metrics, and customer support operations.
 * Monitor ticketing metrics and identify opportunities to improve service delivery, operational efficiency, and customer satisfaction.
 * Support quality assurance reviews to ensure compliance with established procedures, policies, and customer requirements.
 * Update and maintain ticket databases and track incidents, work orders, service requests, and support activities.
 * Collaborate with technical teams, project managers, and Government stakeholders to support operational requirements and service delivery objectives.
 * Assist with documentation management, schedule development, records maintenance, and configuration management activities.
 * Support process improvement initiatives, knowledge management efforts, and operational reporting requirements.
 * Develop and maintain standard operating procedures, process documentation, and knowledge articles.
 * Ensure compliance with company policies, customer requirements, and applicable government regulations.
 * Provide exceptional customer service while supporting mission-critical systems and operations.