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# IT Support Specialist

- **Company:** AH RECRUITMENT LLC
- **Location:** Lombard, IL, United States
- **Salary:** $35,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Dynamic Host Configuration Protocol, Common Desktop Environments, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Software Deployment, Software Engineering, TCP/IP, Wi-Fi Technology, Information Technology, User Administration
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d0d27378fa18783

## About the Role

This is a great opportunity for someone who has a solid IT foundation and is motivated to grow into a Level 2 role over time. You won't be expected to know everything on day one, but you will be expected to ask questions, learn, take ownership, and continuously improve., * 1+ year of experience in IT support, help desk, desktop support, or a similar technical role

 * High School Diploma required; technical education or additional training is a plus
 * Basic IT certifications such as CompTIA A+ or Network+, or actively working toward a certification
 * Working knowledge of Windows operating systems and common desktop applications
 * Basic Microsoft 365 experience
 * Familiarity with troubleshooting printers, workstations, Wi-Fi, VPN, and basic network connectivity
 * Strong problem-solving skills and a willingness to dig into an issue before escalating it
 * Strong communication and customer service skills
 * Ability to stay organized while managing multiple tickets and competing priorities
 * A professional, positive attitude and willingness to learn from more experienced engineers
 * A genuine desire to grow within IT and advance toward a Level 2 role

Preferred Skills

 * Previous experience working in an MSP or client-service environment
 * Experience with PSA/ticketing and RMM platforms
 * Familiarity with Active Directory and basic user/account administration
 * Basic understanding of networking concepts including DNS, DHCP, TCP/IP, and VPNs
 * Experience with Microsoft 365 administration
 * Additional technical certifications or active progress toward certification

## Description

This is a hands-on, client-facing role supporting a variety of technology environments. You'll handle day-to-day technical support requests, troubleshoot hardware and software issues, assist users, and work alongside experienced Level 2 and Level 3 engineers., * Respond to and resolve Level 1 technical support tickets in a timely manner

 * Perform password resets, account changes, and basic user administration
 * Provide basic Microsoft 365 support
 * Troubleshoot basic networking issues including Wi-Fi, connectivity, VPN, and TCP/IP fundamentals
 * Assist with workstation setups, hardware installations, software installations, and user onboarding
 * Monitor and respond to RMM alerts and escalate issues when appropriate
 * Accurately document troubleshooting steps, resolutions, and time worked within the PSA/ticketing system
 * Follow established SOPs and escalate more complex issues to Level 2 or Level 3 engineers
 * Communicate clearly and professionally with clients throughout the support process
 * Participate in the team's rotating after-hours/on-call support schedule
 * Work alongside senior engineers to learn new technologies, troubleshooting techniques, and best practices