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# IT Support Specialist

- **Company:** Expert Community Care Management, Inc.
- **Location:** Erie, PA, United States
- **Experience:** Starter
- **Salary:** $45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Online Services, Microsoft Outlook, Computer Literacy, Desktop Computing, Microsoft Exchange Server, Microsoft Office, Azure Active Directory, Anti-Phishing, Microsoft SharePoint, Software Engineering, Wi-Fi Technology, Office365, Microsoft Onedrive, Laptops, User Administration, User Accounts
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2397c453445e38fc

## About the Role

* 1-2 years practical experience or equivalent certification/education or equivalent combination of training and experience.
 * Experience providing help desk or IT support in a business environment
 * Strong working knowledge of Microsoft 365 and Microsoft Exchange Online
 * Experience supporting Windows 11 computers and Microsoft Surface devices
 * Good troubleshooting and problem-solving skills
 * Strong customer-service and communication skills
 * Ability to explain technology clearly to non-technical users

Bachelor's degree, experience training users or providing technology instruction, and familiarity with Microsoft 365 administration, Entra ID/Azure AD, MFA, and basic security practices preferred., * Bachelor's (Preferred)

Experience:

 * IT support: 2 years (Preferred)

License/Certification:

 * Driver's License (Required)

## Description

* Provide first- and second-level technical support to users by phone, email, and in person.
 * Troubleshoot Microsoft Surface laptops, Windows, printers, monitors, Wi-Fi, and other common hardware/software issues.
 * Support Microsoft 365 applications and services, including: Microsoft Outlook and Exchange Online, Microsoft Teams, OneDrive, SharePoint, Microsoft Office applications, Microsoft 365 user accounts and permissions
 * Assist with user onboarding and offboarding, including account setup, computer setup, and access to required applications.
 * Troubleshoot email, calendar, password, login, MFA, and Microsoft 365 access issues.
 * Assist with basic Microsoft 365 administration and user management.
 * Maintain accurate documentation of users, equipment, configurations, and support issues.
 * Escalate complex issues to Microsoft or outside IT providers when appropriate.
 * Help maintain a secure and reliable computing environment.
 * Provide one-on-one and small-group training for users.
 * Teach users how to effectively use Microsoft 365 applications and services.
 * Provide training on Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other commonly used applications.
 * Create simple how-to guides and training materials for common tasks.
 * Help users understand cybersecurity best practices, including phishing awareness, MFA, password security, and safe handling of company information.
 * Explain technical concepts to users with different levels of computer experience.