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# Desktop Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Computer Equipment
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ec3bc2db0471519

## About the Role

* High school diploma or G.E.D.

 * Five or more years of field support experience.

 * Experience working with corporate hardware, software and equipment.

 * Able to lift 45 pounds.

 * Able to work in the USA.

Other Qualifications:

 * Deep understanding of computer hardware and software components.

 * Experience navigating technical issues with a high level of customer service and empathy.

 * Excellent verbal and written communication with the ability to tailor communication style to different audiences.

 * Experience working in a dynamic, fast-paced environment.

 * Shown success in team environments demonstrating shared responsibility and accountability.

 * Strong analytical and problem solving ability.

 * Good time management and organizational skills.

## Description

* Provides on-site field support to customers including installation, repair, and servicing of IT equipment.

 * Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.

 * Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.

 * Documents all pertinent user information and the nature of problem reported with accuracy.

 * Records all inventory transactions accurately to maintain service and inventory part accuracy.

 * Assists in investigating and resolving complex installations and maintenance matters.

 * Instructs customers in the operation and maintenance of systems and equipment.

 * Ensures issues are referred to the appropriate personnel/service areas for follow up testing.

 * Acts as a liaison with customers on administrative and technical matters for assigned projects.

 * Performs analysis on system issue trends and solutions.