> Markdown version of [/jobs/ext/4297043-it-specialist-level-1](https://www.wearedevelopers.com/jobs/ext/4297043-it-specialist-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Specialist: Level 1

- **Company:** Coordinated Business Systems, Ltd. Of Minnesota
- **Location:** Burnsville, MN, United States
- **Experience:** Starter
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Systems, Microsoft Office, Microsoft Solutions Framework, Professional Services Automation, Remote Desktop Services, AI Platforms
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=796a921f5af03267

## About the Role

Love tackling tech challenges and delivering exceptional service?

Join our fast-growing Help Desk team at Coordinated Business Systems! We're looking for a Level 1 Technical Support Specialist who can hit the ground running with sharp troubleshooting skills and a genuine passion for client support.

You'll be supporting Microsoft solutions day-to-day while bringing strong communication skills and a commitment to ongoing learning. Candidates must have real, hands-on experience with Microsoft 365 Admin Portal, Active Directory, and PC setup in a professional setting, not just coursework or labs. Familiarity with AI platforms is a plus, and a genuine curiosity to keep learning in that space is something we value., * 1-2 years of hands-on help desk or technical support experience in a professional environment (required)

 * Hands-on experience with Microsoft 365 Admin Portal (required)
 * Hands-on experience with Active Directory (required)
 * Windows Remote Desktop
 * Strong written and verbal communication skills
 * Excellent organizational skills and attention to detail
 * Comfortable working independently and managing priorities without direct supervision
 * Adaptable and able to learn new software quickly
 * Associate's degree in a related field is a plus but not required, * Office 365 - administration, licensing etc: 1 year (Required)

## Description

* Provide tier-1 support for internal and external customer incidents
 * Assist with day-to-day operations of the service department through clear, proactive communication with team members
 * Create recurring revenue by delivering high quality technical solutions and exceptional customer service, including strong verbal and written communication and follow-up
 * Provide independent help desk support by phone, remote, or face-to-face with clients
 * Stay current on software and technical procedures
 * Input and manage tickets and daily time entry through our PSA (Professional Services Automation) system
 * Interface with third party vendors to assist with problem resolution
 * Support clients using our Remote Monitoring and Management solution