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# Senior Desktop Support Technician

- **Company:** NR Healthcare
- **Location:** Liberty, MO, United States
- **Experience:** Expert
- **Salary:** $53,144.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Health Informatics, Networking Basics, Enterprise Software Applications, Peripherals, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6139b226a2e01aa6

## About the Role

* Experience: 4-5+ years of dedicated enterprise or healthcare IT desktop/field support experience. (Note: Not open to recent graduates; established hands-on experience is required.)
 * Executive Support: Proven track record delivering concierge/white-glove IT support to VIPs, C-suite executives, physicians, or senior directors.
 * Technical Depth: Hands-on proficiency troubleshooting both Microsoft Windows and Apple/macOS/iOS enterprise ecosystems, Active Directory, endpoint management tools, and AV equipment.
 * Communication & Presence: Exceptional interpersonal and verbal communication skills; polished, personable, calm under pressure, and capable of building immediate trust with stakeholders.
 * Education: High School Diploma or GED required (4+ years of relevant enterprise experience accepted in lieu of a degree).

Preferred:

 * Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline.
 * Experience in regulated or fast-paced hospital/healthcare environments.
 * Relevant industry certifications (CompTIA A+, Network+, Microsoft 365 Certified, Apple Certified Support Professional, or ITIL Foundation).

## Description

We are seeking a seasoned, customer-focused Senior Desktop Support Specialist to deliver high-touch, "white-glove" technical support across enterprise systems, audiovisual technology, and mobile platforms.

In this role, you will act as a primary escalation point for desktop technical issues while directly interfacing with senior leadership, C-suite executives, and specialized staff. This is an onsite, 13-week contract position with strong intent to convert to a permanent role for the right candidate., * Provide proactive, high-priority "white-glove" desktop and technology support to C-level executives, senior leadership, and high-level stakeholders.

 * Troubleshoot, deploy, and maintain end-user hardware, peripherals, operating systems, mobile devices, enterprise software, basic network connectivity, and conference room AV systems.
 * Serve as an escalation tier for Service Desk and frontline Desktop Support teams to resolve complex or recurring incidents.
 * Respond rapidly to technology outages, service interruptions, and urgent executive requests, prioritizing issues effectively to ensure minimal business disruption.
 * Translate complex technical concepts into clear, non-technical updates for end-users, managing expectations professionally during high-pressure situations.
 * Take end-to-end ownership of incidents and service requests from intake through diagnosis, resolution, and post-incident verification.
 * Participate in a shared on-call rotation with the desktop support team (including occasional holiday coverage or rare weekend support if operational demands arise).