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# Information Technology Spec 1 - Service Desk Agent

- **Company:** State of Minnesota
- **Location:** Coon Rapids, MN, United States (Remote available)
- **Salary:** $54,059.0 - $81,141.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Outlook, Information Systems, Microsoft Office, Microsoft Software, Information Technology
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=434cf1f5f49ed769

## About the Role

* One (1) year of experience in IT Help Desk/Service Desk environment
 * One (1) year of experience in customer service environment
 * Demonstrated computer and software technical aptitude with the ability to quickly learn and effectively use new technology. One (1) year of experience with Microsoft applications (e.g. MS Office, Active Directory, Outlook, etc.).
*, * Associate's degree

 * Information Systems industry technical certification, IS Trade or Technical program completion
 * Technical certifications such as Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) Foundation, or similar certifications. Demonstrated commitment and success working in a diverse, multi-cultural, and multiracial community
*

## Description

The Office of Information Technology advances the missions of Anoka Technical College and Anoka-Ramsey Community College by providing secure, reliable, accessible, and innovative technology services. Through strong partnerships, responsible stewardship, and a service-focused Information Systems model, OIT supports teaching, learning, student success, institutional operations, data-informed decision-making, and continuous improvement across both colleges.

The Service Desk Specialist will be expected to troubleshoot and resolve technology support tickets in-person and remotely as well as ensure technology is properly set up in labs and classrooms. The position requires the use of proper communication techniques in a team format and also in a one-on-one setting with students, faculty, and staff.

Because the position provides hands-on support for classrooms, labs, and campus users, it is primarily an on-site role. Limited telework may be available with supervisor approval when assigned responsibilities can be performed remotely and operational and campus support needs are met., * A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

 * Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
 * Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care