> Markdown version of [/jobs/ext/4298322-it-support-manager](https://www.wearedevelopers.com/jobs/ext/4298322-it-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Manager - **Company:** Asbury, Inc - **Location:** Sandy Springs, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Databases, Learning Management Systems, Issue Tracking Systems, Information Technology, Automotive Software - **Published:** October 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=34390fc5da09981d ## About the Role * Bachelor's degree in IT, engineering, computer science or a related field required * 2+ year's customer support/help desk experience * Strong communications, interpersonal, and analytical skills * Ability and desire to provide excellent customer-service to internal customers * Working knowledge of MS operating systems and applications * Working knowledge of MS operating systems and applications * Ability to work independently and in a dynamic environment * Automotive software experience a plus ## Description * Troubleshoots and resolves trouble tickets related to technical difficulties with hardware, software, and the network * Resolves Triage Level II and Level III trouble tickets * Resolves Network switch and connectivity issues * Collaborates with development staff to recreate problems in the test environment * Verifies issue resolution on the customer's behalf * Verifies with the customer that the issue has been resolved and update the ticketing system * Interface with infrastructure, database, and development personnel * Communicates plan, progress, and issues in a timely manner * Actively contributes to ongoing process improvement * Ability to complete multiple simultaneous projects in a timely manner * Performs other related duties to benefit the mission/vision of the organization