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# E T Consultant (Device Experience and Insights Analyst)

- **Company:** World Bank
- **Location:** Washington, DC, United States
- **Contract:** Temporary contract
- **Skills:** Apple IOS, Data Streaming, Office365, Servicenow
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=227f325a65c7c366

## About the Role

* Bachelor's or Master's degree plus 2 years of experience or equivalent combination of education and experience (for example, in the IT field: professional education/certification with a minimum of 1 year of related work experience).
 * Experience in logistics, request and incident management systems, inventory management, vendor relationship management
 * Good understanding of winOS, iOS and related IT accessories
 * Proficiency in written and verbal communication, focused on customer service and conflict resolution
 * Ability to diagnose and resolve complex problems independently, as well as in collaboration within a team
 * Proficiency with IT service management platforms such as ServiceNow
 * Proficiency with Microsoft 365 applications
 * Excellent customer service, technical, and analytical skills
 * Sharp focus on details with emphasis on ~100% accuracy in operational procedures
 * Flexible availability, including weekends and public holidays to meet operational demands, 1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

## Description

* Performs device provisioning activities for PC, Mobile and Print including procurement, product receipt, inventory management, user request processing, logistics and user communication

 * Coordinates device request distribution within the internal team with critical focus on XLA
 * Supports implementation of annual investment plans for PCs
 * Serves as the device provisioning point of contact for ITSDX service and product leads, HQ and CO TS Staff.
 * Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation and relevant data feed from vendor systems into WBG systems
 * Create and manage modern inventory management tool for PC, Mobile and Print
 * Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with pre-defined XLAs
 * Writes and updates standard operation procedures for relevant products and services
 * Ability to identify and resolve complex productivity blockers, fast track and streamline operations with a special focus on automation and efficiency gains
 * Out of the box thinking for product and process enhancement, together with usable test scenarios and measurable outcomes
 * Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues