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# MS Dynamics CRM Business Analyst

- **Company:** EIMAGINE.COM INC
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Microsoft Azure, Data Integration, Data Structures, Microsoft Dynamics CRM, Microsoft Dynamics, Role-Based Access Control, System Software, Information Technology
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21e6d4a57f833304

## About the Role

* 3+ years of experience in developing and/or delivering user requirements on a Dynamics 365 platform.
 * Experience with Azure DevOps or JIRA is preferred.
 * Excellent communication skills to include internal/external interaction, documentation and presentations.
 * Proven ability to self-manage and complete project deliverables.
 * Confident in making decisions, accurate, detailed-oriented and able to problem solve/analyze.
 * Good interpersonal, listening, written and verbal communication and basic project management skills.
 * Functional and/or Technical Certifications as deemed appropriate for specialization.

Education:
Bachelor's degree in information technology, computer science or equivalent job-related experience required.

## Description

defining, analyzing, documenting organizational business requirements, and providing configuration and implementation of requirements within a Dynamics CRM platform. Are you ready to eimagine better and partner with our clients to create business value through IT solutions?
Description of Duties:

 * Providing guidance in the creation and configuration of Dynamics CRM components, including data structures, fields, forms, views, reports, and workflows.
 * The ability to create advanced workflows, automated processes, and customize forms and views to meet specific business needs.
 * Manage data structures, including entities, tables, and fields, and integrating data from various sources.
 * Organizing and execution of declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.
 * Has a solid understanding of the Dynamics 365 / Power Platform security model including role-based access control and data encryption.
 * Participates in requirements gathering and analysis sessions with clients to determine project requirements.
 * Responsible for analyzing specific business processes and needs, then producing detailed documentation of the required functionality.
 * Provide fundamental guidance within all aspects of platform software including technical capabilities with the understanding of technical and business requirements, and configuration methods.
 * Providing gap analysis and needs assessments to uncover undocumented business requirements.
 * Proficient in researching technical and functional solutions to business problems.
 * Performs maintenance and administration functions within platform to support business needs including design and testing of configuration changes, scripts, or approved tools.
 * Capable of reviewing and revising existing project requirements and making process improvement recommendations.
 * Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project tasks/milestones.
 * Utilize delivery management tools such as Azure DevOps and Jira as directed by supervisor or project manager.
 * Supports organization and planning end-user training and support of training via demonstrations and documentation as needed.
 * Provides troubleshooting of system issues by applying advanced knowledge, replication of business processes, understanding of system functionality, and root cause analysis.
 * Provide declarative configuration work, solution documentation, and related implementation support of platform solutions in applicable technologies.