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# Technology Specialist I

- **Company:** Topgolf International, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Data Security, Desktop Computing, IBM Hardware Management Console, Peripherals, Microsoft InTune, Computer Equipment, Deployment Automation, Laptops
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c040d91daf97577

## About the Role

* High School Diploma in General Studies (Required)
 * 2+ years of Technical Support or equivalent support environment (Required)
 * 2+ years of Previous experience working in the IT field (Preferred)
 * Experience in a warehouse, depot, or IT staging environment
 * Ability to lift and move up to [40-50] lbs
 * Proficient knowledge of Microsoft Windows, Mac, and iOS Operating Systems
 * Proficient knowledge of PC Hardware repair
 * Working knowledge of Microsoft Office 365 administration
 * Proficient knowledge of Dell laptop and desktop repair
 * Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
 * Ability to effectively prioritize and execute tasks in a high-pressure environment

## Description

* Device provisioning and management : Enroll, configure, and deploy Windows devices using Microsoft Intune and Autopilot. Set up and image Windows and MacOS laptops and desktops to company standards. Configure and deploy iPads, including MDM enrollment and app assignment. Install and validate required software and applications on all device types. Troubleshoot enrollment, imaging, and configuration issues. (40%)
 * Onboarding and offboarding : Prepare and stage devices and peripherals for new hires. Retrieve, wipe, and reset returned devices; remove them from Intune and other management systems. Verify that returned equipment is complete and in working condition. Coordinate with HR, IT, and department managers on timelines and equipment needs. (30%)
 * Warehousing and hardware management : Receive, inspect, and store incoming hardware, including Dell and Apple laptops, desktops, iPads, and peripherals. Maintain an organized, secure hardware storage area. Manage stock of peripherals such as monitors, docks, keyboards, mice, headsets, and chargers. Identify low stock and help with reorder planning. (10%)
 * Shipping and logistics : Pack, label, and ship devices to remote employees and other locations. Process inbound returns and track shipments to completion. Work with carriers and follow secure shipping practices for high-value equipment. ( 10%)
 * Asset inventory and documentation : Maintain accurate records in the asset management system, covering assignment, status, location, and disposition. Perform regular inventory counts and reconcile discrepancies. Document device lifecycle activity, including deployment, reassignment, repair, and retirement. Support secure data wiping and certified disposal or recycling of end-of-life equipment. (10%)