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# Part Time Experience Lead

- **Company:** Sloomoo Inc
- **Location:** Tysons, VA, United States
- **Experience:** Expert
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Slack, Gsuite
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3f56ee3cf5e9199a

## About the Role

* Experience of operational management within a guest-facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events, or similar (required).
 * Excellent time management and organizational skills.
 * Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
 * Ability to engage with colleagues in a diplomatic manner, with firmness where necessary.
 * Knowledge of Microsoft Office, Google Suite, Slack, and project management systems.
 * Energetic, perceptive, confident problem solver with a good sense of humor.
 * Able to problem solve in a fast-paced environment.
 * Minimum age: 18 years.

Inclusivity commitment

## Description

The Experience Lead is a hands-on, guest-facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real-time support, coaching, and oversight of the hourly team while driving service excellence across every station., * Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift.

 * Take personal responsibility for presentation and experience standards across the site.
 * Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone.
 * Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities.
 * Develop and maintain excellent working relationships with relevant leadership teams.
 * Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site.
 * Represent the guest Experience team in meetings and committees as assigned.
 * In conjunction with the General Manager, control labor spend to ensure we are maintaining front of house (FOH) labor budgets to set standards.
 * Support marketing efforts through videos, pictures, stories, etc.
 * Report any issues, including written incident reports at the end of the shift.
 * Support the Manager on Duty on delivering top-of-the-class birthday parties, events, and group visits.
 * Lead by example, displaying the expectation of the team through your actions.
 * Be aware of the needs of the team, providing training, support, and breaks when necessary.
 * Ensure that safety is the top priority at all times.
 * You're smiling, being authentic - even when guests may not be around!
 * Other responsibilities as assigned by managers.