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# Support Technician

- **Company:** Medicore Systems, Inc.
- **Location:** Fayetteville, AR, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, Azure Active Directory, TCP/IP, Wi-Fi Technology, Connectivity Problems, Peripherals, Information Technology, Network Support, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5b8f9d2610170861

## About the Role

* 1-3 years of experience in IT support, help desk, desktop support, or a similar position.
 * Working knowledge of Windows 10/11 and Microsoft 365.
 * Experience diagnosing common hardware, software, and network issues.
 * Basic understanding of TCP/IP, DNS, DHCP, and VPN connectivity.
 * Familiarity with Active Directory or Microsoft Entra ID.
 * Ability to manage competing support requests and work independently.
 * Strong communication skills and a customer-focused approach.

Additional experience we'd value:

 * CompTIA A+, Network+, or Microsoft certifications.
 * Exposure to Windows Server environments.
 * Experience with remote monitoring and ticketing platforms.
 * Familiarity with endpoint security, backups, and IT best practices.
 * Previous experience supporting multiple business clients or working for an IT services provider.

What Makes This Role Worth Considering?

You'll have the opportunity to work across different technologies, develop practical troubleshooting experience, and build the skills needed to progress into more advanced IT roles.

Rather than focusing on one repetitive task, you'll gain exposure to the systems, applications, and infrastructure that businesses rely on every day.

It's a role that rewards curiosity, reliability, and the ability to take ownership of problems.

## Description

No two days will be exactly alike. You'll move between resolving support tickets, investigating technical issues, and helping users get the most out of their technology.

Your work will include:

 * Technical Troubleshooting: Diagnose and resolve hardware, software, and operating system issues across desktops, laptops, and peripherals.
 * Help Desk Support: Respond to service requests, prioritize tickets, and provide clear updates through resolution.
 * Microsoft 365 Administration: Assist with Outlook, Teams, user accounts, permissions, and common application issues.
 * Network Support: Investigate connectivity problems involving Wi-Fi, VPNs, DNS, DHCP, and local networks.
 * System Maintenance: Install updates, configure devices, and support routine security and maintenance tasks.
 * User Assistance: Explain technical solutions in straightforward language and help users prevent recurring problems.
 * Documentation: Maintain accurate service records, troubleshooting notes, and technical procedures.

What You'll Bring

We're interested in practical experience, strong troubleshooting skills, and a willingness to keep learning.