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# Desktop Support Technician

- **Company:** EOH, LLC.
- **Location:** Westlake, LA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $62,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Cyber Security, Issue Tracking Systems, IT Management, Microsoft Software, Network Connections, Cloud Services, User Environment Management, Wi-Fi Technology, Software Licensing, Enterprise Software Applications, Information Technology, Laptops
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=73ca79c64d68d68a

## About the Role

* 3+ years of hands-on endpoint support experience in a corporate/Enterprise IT environment
 * Proven experience supporting users with hardware, software, network connectivity, and enterprise applications

Skills

 * Strong troubleshooting and fault-finding capability
 * Good interpersonal and communication skills
 * Ability to manage multiple priorities in a fast-paced support environment
 * Strong customer-service orientation
 * Process-driven mindset with attention to quality and consistency
 * Dedicated, accountable, and goal-oriented
 * Strong technical focus, * Microsoft technology certifications or equivalent relevant technical certifications, * Briefly list the environments and tools you have supported hands-on: desktops/laptops, Microsoft 365, Active Directory, Entra ID, printers, network/Wi-Fi, and ticketing systems.

Experience:

 * IT endpoint support in a corporate environment: 3 years (Required)

License/Certification:

 * driver's license (Required)
 * Own Vehicle (Required)

## Description

Provide advanced IT field support to users by resolving incidents and service requests relating to end-user devices, workplace technology, and associated systems., * Ensure compliance with IT security policies, standards, and operational guidelines

 * Install, configure, maintain, and support hardware including desktops, laptops, printers, and related end-user devices
 * Perform advanced troubleshooting across hardware, software, network connectivity, and user environment issues
 * Conduct advanced diagnostics and root cause analysis for recurring or high-impact incidents, and drive permanent resolution where possible
 * Provide support for enterprise applications, collaboration platforms, and cloud services
 * Collaborate with vendors for hardware repairs, warranty matters, and software licensing issues
 * Assist in IT infrastructure projects, including deployments, migrations, upgrades, and site-related technical activities
 * Provide input on IT security, compliance, operational improvements, and technical best practices
 * Drive consistency in support practices, documentation, ticket handling, and adherence to defined procedures
 * Identify process gaps, inefficiencies, and recurring service issues, and recommend practical improvements
 * Promote a culture of accountability, professionalism, customer focus, and continuous improvement