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# Network Experience Specialist

- **Company:** AdventHealth
- **Location:** Tampa, FL, United States
- **Salary:** $33,904.0 - $54,246.0
- **Contract:** Permanent contract
- **Skills:** Access Network, Network Support
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7172166a5f09665f

## About the Role

* Ability to articulate the mission of AH and its affiliated Network Access Centers [Required]
 * Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
 * Demonstrated personal commitment to promoting and providing excelled customer service [Required]
 * Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
 * Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]

Education:

 * Associate [Preferred]
 * High School Grad or Equiv [Required]

Field of Study:

 * N/A

Work Experience:

 * 1+ year of prior experience in a call center or customer service environment [Required]
 * Experience in a healthcare setting focused on patient care [Preferred], * Certified Medical Interpreter (CMI) [Preferred]

## Description

* Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution.
 * Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
 * Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system.
 * Achieves individual key department performance objectives such as quality assurance and productivity.
 * Handles sensitive matters courteously and professionally, escalating to leadership when appropriate.