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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Administration and Support Manager - **Company:** HLP Integration, LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $115,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Issue Tracking Systems, Scrum Methodology, Productivity Software, Salesforce.Com, Software Systems, Usage Analysis, Backend, Information Technology, Tools for Reporting, Front End Software Development, Servicenow - **Published:** October 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=029b98b2d306ad55 ## About the Role * Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Management Information Systems, or a related field required. * Relevant certifications in Product Management, Agile, Scrum, ITIL, or related disciplines are a plus. * Demonstrated interest in technology, software solutions, and product management, with a strong desire for professional growth and development. * Experience supporting, configuring, or managing multiple technology products, applications, or integrated solutions within a project environment is preferred. * Strong analytical, organizational, and problem-solving skills with exceptional attention to detail. * Excellent written and verbal communication skills with a customer-focused mindset. * Ability to collaborate effectively with cross-functional teams while also working independently in a fast-paced environment. * Ability to manage competing priorities, adapt to changing business needs, and support multiple initiatives simultaneously. * Proficiency with ticketing systems, reporting tools, and standard business productivity applications preferred. * 8+ Years of experience managaing technology products Preferences: * Familiarity or background with eDiscovery products (iCONECT, Relativity, etc.), CRMs (Salesforce, ServiceNow, etc.), ticketing systems, and front-end/back-end systems. * Experience working on State or Federal Contracts. ## Description HLP Integration is seeking a highly organized and detail-oriented Product Support Analyst to join our team. In this role, you will support the product team by responding to user support requests, managing and tracking support tickets, generating reports, and making front-end configuration changes. You will also work closely with specialists to assist with back-end system maintenance and updates. Additionally, you will have the opportunity to work with the business development team to help prepare and deliver product demonstrations to prospective and existing customers, showcasing product features and functionality to meet their needs. This is an excellent opportunity for someone with a passion for technology who enjoys solving problems, has strong communication skills, and is comfortable interacting with customers in a fast-paced environment. As a Product Analyst, you will play a key role in product planning and execution throughout the product lifecycle for all HLP projects and programs, including prospective, new, and existing opportunities. You will gather and prioritize customer and product requirements, collaborating with engineering, operations, and production teams to ensure customer satisfaction is achieved. You will work closely with the Operations team and senior leadership, with a focus on partnering with the IT and Production teams to meet customer needs. In this role, you will engage with HLP's customers on both prospective and active programs, while also working with internal teams to ensure the implementation of product best practices., Technical Client Support * Respond to and resolve user support requests via phone, email, and other support channels. * Track, manage, and maintain support tickets, ensuring timely follow-up, communication, and resolution. * Collaborate with cross-functional teams, including IT, production, operations to ensure high levels of customer satisfaction and service delivery. * Identify recurring issues and recommend process or product improvements to enhance the customer experience. Technical Operations Support and Product Configuration * Collaborate with technical specialists to support back-end system maintenance, updates, and troubleshooting activities. * Perform front-end configuration and administration changes to meet customer, product, and business requirements. * Support the implementation, configuration, and ongoing management of multiple technology products, platforms, and integrated solutions within customer projects. * Coordinate activities across multiple products and technologies to ensure compatibility, performance, and successful project outcomes. * Generate, analyze, and distribute reports that provide insights into product performance, customer usage, and support trends. Product Analysis and Management Support * Gather, analyze, prioritize, and document customer and business requirements for current and future products, enhancements, and feature improvements. * Work closely with product, engineering, sales, and customer success teams to ensure product capabilities align with customer needs and market demands. * Assist in preparing and delivering product demonstrations that effectively showcase product functionality, value, and business benefits. * Participate in the product demonstration process and provide feedback to ensure professional, polished presentations. * Support the development and implementation of product management best practices, processes, and governance across the organization. * Assist in managing product roadmaps, feature requests, and customer feedback to support strategic product decisions.