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# Information Technology (IT) Specialist

- **Company:** Network Runners, Inc.
- **Location:** New London, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Software as a Service, Cloud Computing, Configuration Management, Cyber Security, Digital Asset Management, Disaster Recovery, Virtual Private Networks (VPN), Network Troubleshooting, Virtual Local Area Networks, Wi-Fi Technology, Firewalls (Computer Science), Information Technology, Gsuite, Media Servers
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0dce058e0d5e4139

## About the Role

* 3-6 years of systems administration or technical support experience; museum, gallery, library, public attraction, or high-uptime experience preferred.
 * Proficiency in Windows/macOS systems, Wi-Fi, VLANs, VPNs, network troubleshooting, endpoint maintenance, and data protection fundamentals.
 * Working knowledge of cybersecurity controls, firewalls, encryption, cloud/SaaS platforms, and technical documentation.
 * Ability to troubleshoot multimedia infrastructure and explain technical procedures to nontechnical museum personnel.
 * Experience with digital asset management, AV integration, disaster recovery, and museum collections systems highly desirable.

Education

 * Bachelor's degree in Computer Science, Information Technology, or a related field preferred; relevant professional experience and certifications may be considered in substitution.

Required Training/Certifications

 * Industry certifications such as CompTIA A+, Network+, or Security+; AWS/Azure or Google Workspace Administration highly valued.
 * Complete required USCG suitability/badging, information-security, system-access, and museum training.

Type of Job: Full Time | Key Personnel | Onboard within 30 calendar days of award

## Description

Network Runners, Inc. is seeking an Information Technology Specialist to support high-availability IT infrastructure, gallery and theater systems, public-facing connectivity, and interactive museum technology. Two full-time on-site positions support approved systems operations, troubleshooting, cybersecurity controls, and coordination with audiovisual and exhibits personnel., * Monitor and maintain authorized museum IT and public networks, including visitor Wi-Fi, secure connectivity, Windows/macOS endpoints, media servers, theater systems, and interactive technology.

 * Diagnose and resolve hardware, application, network, and gallery technology incidents according to prioritized response and resolution targets; record incidents and corrective actions.
 * Perform approved patching, backup, restoration, configuration management, account-request processing, and preventative maintenance within delegated access permissions.
 * Provide on-site technical support for gallery/theater presentations, exhibits, live-streaming, lighting-control interfaces, and museum events.
 * Coordinate with AV Media Specialists and Exhibits Maintenance Technicians to maintain touchscreens, displays, sensors, kiosk accessibility, and exhibit uptime.
 * Protect accessibility features, including captioning, audio descriptions, and assistive technologies, and report any Section 508 failures immediately through authorized channels.
 * Comply with Coast Guard IT security: do not directly connect contractor-owned equipment to Coast Guard networks; access USCG systems only through approved environments and valid credentials.
 * Support rotating schedules, weekends, holidays, evening events, and operational continuity for public gallery hours.