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# Senior Support Lead

- **Company:** HCL America, Inc.
- **Location:** United States
- **Experience:** Expert
- **Salary:** $78,000.0 - $148,000.0
- **Contract:** Permanent contract
- **Skills:** IEEE 802.1X, Wireless LAN, Apple IOS, User Authentication, Cisco Unified Communications Manager, Catalyst (Software), System Configuration, Networking Hardware, Interoperability, JSON, Python (Programming Language), Wireless Security, Packet Analyzer, Roaming, Wireshark, Wireless Access Point, Wireless Networks, Wireless LAN Controllers, Network Routers, Diagnostic Tools, Scripting, Computer Networking Systems, IEEE 802.11ax, Git, Wireless Technologies, Cisco Switches, Network Server, Software Version Control, Cisco
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=401c1b5fd348c214

## About the Role

Experience with Cisco Switches, Routers, Wireless LAN Controllers (WLCs), Access Points (APs), UCS Servers, IOS XR, and SONiC software.
Knowledge of wireless networking concepts, RF fundamentals, WLAN design, troubleshooting, and performance analysis.
Experience in testing networking and optical networking solutions.
Hands-on experience with traffic generators.
Conversant with Git and basic Python scripting.
Basic working knowledge of Python with a strong willingness to enhance automation skills.
Understanding of JSON configuration files and version control systems.
CCNA, CCNP Enterprise (Wireless), CWNA, or any Hardware and Networking Certification is good to have.
Willingness to handle new technology stack inclusions and continuously learn emerging networking and wireless technologies.

Must Have Skill

Cisco Unified Wireless Networking, Experience with Cisco Catalyst 9800 Wireless Controllers, Cisco DNA Center, Cisco Spaces, and wireless automation.
Exposure to wireless packet analysis tools such as Wireshark, Ekahau, or similar RF troubleshooting tools.
Experience in lab automation and testbed management.

## Description

Provide end-to-end support for lab setup, including hardware and software configurations, to support various testing and operational needs.
Handle tasks related to physical network infrastructure, such as cabling, connectivity, and hardware installation, ensuring seamless communication and functionality across network devices, wireless infrastructure, and servers.
Oversee and resolve power and cooling issues within the lab environment, ensuring optimal operational conditions. This includes monitoring, troubleshooting, and implementing solutions to maintain system stability and efficiency., Deploy, configure, troubleshoot, and maintain Cisco Wireless LAN (WLAN) solutions, including Cisco Wireless Controllers (WLCs), Access Points (APs), SSIDs, RF optimization, mobility, roaming, and wireless security features.
Support wireless testing activities, including validation of WLAN performance, connectivity, coverage, client onboarding, authentication, and interoperability across various Cisco wireless platforms.
Work with Cisco networking technologies including Cisco Switches, Routers, Wireless Controllers, Access Points, UCS Servers, IOS XR, and SONiC software.
Perform testing and validation of optical networking solutions.
Utilize traffic generators for network performance, scalability, and feature testing.
Configure and manage JSON files with version control practices.
Familiarity with Cisco Catalyst Wireless, Cisco AireOS, Catalyst 9800 WLC, Wi-Fi 6/6E technologies, 802.11 standards, and wireless security protocols (WPA2/WPA3, 802.1X) is highly desirable.