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# IT Service Desk Tier II Technician

- **Company:** Rpm Inc.
- **Location:** Indianapolis, IN, United States
- **Salary:** $45,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, VoIP, Computer Networks, System Configuration, Desktop Computing, Domain Name System (DNS), Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Information Technology, Laptops, User Administration
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=82c4db1aa10c3c62

## About the Role

* Will have experience working with multiple clients with diverse environments
 * Experience installing, configuring, and administering MS Windows 10 laptops/desktops
 * Troubleshooting hardware and software issues
 * Strong working knowledge with Office 365 applications including OneDrive and Sharepoint
 * Experience with user account management, Active Directory, O365 Account, and MFA.
 * Experience with VoIP phones, setup, management
 * Will have a basic understanding of computer networking (TCP/IP, DNS, WIFI)
 * Must be a team player, detail-oriented, flexible, and able to meet established deadlines.
 * Will have strong, demonstrated communication and customer service skills are a must.

Education

 * High School Diploma or G.E.D. required.
 * Course training or degree in Information Technology or related field preferred.

Certifications

 * Any MS Windows 7 or 10 certification preferred
 * A++ Certification

Requirements

 * Pass criminal background
 * Ability to lift computers (up to 40 lbs.), overall agility is needed to perform deskside support tasks.
 * This position requires local travel to and from our downtown Indianapolis office. Must have a valid driver's license and auto insurance., * High school or equivalent (Preferred)

Experience:

 * Help desk: 1 year (Preferred)
 * Windows: 1 year (Preferred)