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# Identity Access Management Operations Manager

- **Company:** CompuCom Systems Holding LLC
- **Location:** Wheeling, WV, United States
- **Experience:** Experienced
- **Salary:** $96,720.0 - $128,960.0
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Systems, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Software Tools, Enterprise Software Applications, Information Technology, User Administration
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcd35927db59f587

## About the Role

* Bachelor's degree in Information Technology, Information Systems, Cybersecurity, Business Administration, or a related field is preferred. A high school diploma or general education degree (GED) or an equivalent combination of education and experience, is required
 * Minimum 3 or more years of related Information Technology or Identity and Access Management operations experience, including account provisioning and deprovisioning, is preferred; prior team-lead or supervisory experience is also preferred
 * Strong and interpersonal and communication skills, both verbal and written
 * Superior telephone etiquette
 * Strong problem solving skills
 * Must display initiative and assertiveness
 * An ability to plan and organize work in an efficient manner
 * A good working knowledge of the day-to-day operating environment, hardware and software tools, operating techniques and client applications
 * Knowledge of identity lifecycle processes, access request approvals, account provisioning, account modification, and timely deprovisioning is preferred
 * Proficiency with Microsoft Office applications and the ability to prepare operational, compliance, and management reports are required
 * Relevant certifications in identity and access management, information security, IT service management, or related technologies are preferred
 * Strong leadership, customer service, interpersonal, organizational, verbal, and written communication skills are required
 * Strong attention to detail, sound judgment, and the ability to manage work priorities and service expectations
 * Working knowledge of Windows operating systems, directory services, enterprise applications, and access-control concepts
 * Experience using Identity and Access Management tools, ticketing systems, and documented control procedures to support provisioning and deprovisioning activities is preferred

## Description

Our client is currently seeking a qualified Identity Access Management Operations Manager to join their team remotely.

This role carries out supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include interviewing, hiring, & firing,
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.