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# IT Support Specialist

- **Company:** GRACEMARK, LLC
- **Location:** Austin, TX, United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Command-Line Interface, Issue Tracking Systems, Linux System Administration, Linux Commands, Zendesk, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=efe998bc28a88053

## About the Role

* 1+ year of experience in IT Support, Technical Support, Help Desk, or Operations Support.
 * Hands-on experience with Unix/Linux command-line tools.
 * Familiarity with Slack and ticketing systems such as Jira, ServiceNow, Zendesk, or similar.
 * Strong troubleshooting, communication, and documentation skills.
 * Valid driver's license held for at least 3 years.
 * Ability to lift up to 50 lbs and work onsite around vehicles.

Preferred: Fleet operations, Linux administration, hardware troubleshooting, NOC/SOC, or autonomous vehicle experience., * Do you have at least 1 year of experience in IT Support, Technical Support, Help Desk, or Operations Support?

 * Do you have hands-on experience using Unix/Linux command-line tools to troubleshoot technical issues?
 * Do you hold a valid driver's license that you have maintained for at least 3 years, and are you able to work onsite in Austin, TX, Monday-Friday, from 4:00 AM to 12:00 PM?

## Description

We are seeking a Support Specialist to support daily autonomous vehicle fleet operations in Austin, TX. This role combines IT troubleshooting, Linux command-line support, issue documentation, and basic vehicle hardware checks to ensure fleet readiness., * Troubleshoot technical issues using Unix/Linux commands and system logs.

 * Document, track, and escalate issues using ticketing tools.
 * Coordinate with engineering teams, fleet operators, and safety drivers.
 * Support vehicle startup/shutdown, charging, log uploads, and basic hardware checks.
 * Maintain troubleshooting documentation and standard operating procedures.