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# IT Support Specialist - Managed Services

- **Company:** DOTX TECHNOLOGIES
- **Location:** Columbus, OH, United States
- **Salary:** $47,840.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Macintosh Computers, Apple Mac Systems, Backup Devices, Business Software, Microsoft Outlook, Modems, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Security Information and Event Management, Software Project Management, Windows Desktop, Wireless Access Point, Network Routers, Connectivity Problems, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Apple Business Manager, Patch Management, Network Server, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=49aaa5e1bbf7e689

## About the Role

* Previous help desk, desktop support, or general IT support experience preferred.
 * Broad knowledge of computer hardware, operating systems, business software, and IT troubleshooting.
 * Familiarity with Windows, macOS, Microsoft 365, and networking fundamentals.
 * Strong analytical and problem-solving skills, with the ability to research and resolve unfamiliar issues.
 * Excellent customer service, communication, and organizational skills.
 * Ability to manage multiple requests, prioritize work, and maintain accurate documentation.
 * Positive attitude, willingness to learn, and ability to work independently and as part of a team.
 * Technical certifications are a plus but are not required.
 * Ability to lift up to 50 pounds and physically install and set up computers and peripherals, including working under desks.
 * Willingness to occasionally work overtime, participate in on-call support, and travel to client locations as needed.

We're looking for a well-rounded IT professional rather than someone focused on just one specialty. You don't need to know everything, but you should be curious, resourceful, and willing to dig in to find answers.

## Description

* Respond to incoming support calls and emails and monitor the help desk ticket queue.
 * Troubleshoot and resolve hardware, software, operating system, email, and network connectivity issues.
 * Support Windows PCs, Apple (Macs), servers, printers, monitors, and other business peripherals.
 * Build, configure, deploy, and maintain computers and related equipment.
 * Support Microsoft 365, Outlook, Microsoft Office applications, Adobe products, Entra ID, Intune, and Apple Business Manager.
 * Assist with user accounts, permissions, device management, and access troubleshooting.
 * Troubleshoot networking equipment and connectivity, including routers, switches, wireless access points, gateways, modems, VPNs, DNS, and firewalls.
 * Support managed IT services, including endpoint detection and response (EDR), antivirus and malware protection, ransomware detection, patch management, software management, backups, system monitoring, and security alerting.
 * Document troubleshooting steps, client communications, and resolutions accurately in our ticketing and CRM systems.
 * Communicate technical information clearly to clients with varying levels of technical knowledge.
 * Collaborate with teammates on projects, implementations, and ongoing improvements to client IT environments.
 * Research unfamiliar issues, identify root causes, and take initiative to find effective solutions.