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# IT & ERP Manager-Infor SyteLine

- **Company:** WILCOX, RICHARD
- **Location:** Aurora, IL, United States
- **Experience:** Experienced
- **Salary:** $115,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Application Programming Interfaces (APIs), Business Process Management, Business Software, Business Systems, Software Documentation, Cyber Security, Information Systems, Databases, Data Security, Disaster Recovery, Multi-Factor Authentication, Identity and Access Management, IT Management, Information Technology Operations, Data Intelligence, Microsoft Software, Operational Databases, Productivity Software, Power BI, Cloud Services, SQL Databases, Systems Integration, Technical Data Management Systems, System Availability, Information Technology, Syteline, Infor, Tools for Reporting
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=234acf6e4e52afc2

## About the Role

· At least five years of relevant experience in IT, ERP/business systems, or manufacturing systems, including at least three years of hands-on Infor SyteLine / CloudSuite Industrial experience.

· Demonstrated SyteLine subject matter expertise through either implementation/configuration and support experience or substantial manufacturing super-user, system-owner, or business systems experience. Routine transaction entry alone does not meet this requirement.

· Practical understanding of manufacturing ERP processes, including bills of material, routings, job orders, inventory, purchasing, and MRP, with the ability to trace transactions across departments and explain their operational and financial effects.

· Ability to troubleshoot application and data issues, define requirements, test changes, develop reports, document processes, and train employees with different levels of technical skill.

· Working knowledge of IT infrastructure, cybersecurity, access administration, backup/recovery, and vendor management sufficient to lead internal resources and outside specialists.

· Experience leading cross-functional projects or coordinating staff, consultants, or service providers; sound prioritization, communication, and judgment in a manufacturing environment.

· Bachelor's degree in information systems, computer science, business, engineering, or a related field, or an equivalent combination of relevant education and demonstrated experience.

Preferred qualifications

· Participation in a SyteLine implementation, upgrade, migration, or post-go-live stabilization project; experience establishing departmental super-users and improving adoption.

· Experience supporting make-to-order, engineer-to-order, or mixed-mode discrete manufacturing; familiarity with production costing and finance integration.

· Knowledge of Infor Mongoose, forms, Intelligent Data Objects (IDOs), supported APIs, and application extensions; ability to manage qualified developers when specialized work is needed.

· Experience with SQL-based reporting, Power BI, or comparable reporting tools; familiarity with Infor ION, Factory Track, or advanced planning/scheduling when applicable to the company's installed environment.

· Experience with CRM and quoting/configuration integrations, Microsoft business productivity and identity tools, and a small or midsize manufacturing IT environment.

· Relevant Infor, Microsoft, cybersecurity, or project-management training or credentials. No specific certification is required.

## Description

Richards-Wilcox seeks a hands-on IT and ERP leader to serve as the company's internal subject matter expert for its newly implemented Infor SyteLine manufacturing ERP system. The manager will stabilize and improve the system, support employees across departments, and translate manufacturing and business requirements into effective ERP processes, reliable information, and measurable operating improvements.

This position combines strong SyteLine functional expertise with practical IT leadership. The successful candidate may come from an ERP implementation, application support, business systems, or manufacturing super-user background, provided they can demonstrate broad SyteLine proficiency and manage the company's overall IT needs through internal resources and qualified service providers.

Expected initial emphasis: approximately 60% SyteLine and business systems, 25% IT operations and security, and 15% team leadership, vendor management, and planning. Priorities may shift with business needs.

Essential responsibilities: SyteLine ownership and improvement

· Serve as the primary internal SyteLine subject matter expert and escalation resource; investigate issues, distinguish process or data errors from application problems, resolve within authority, and coordinate vendor support.

· Partner with manufacturing, engineering, purchasing, inventory, sales, customer service, and finance to support integrated workflows from customer order through production, shipment, invoicing, and financial reporting.

· Support and improve item records, bills of material, routings, work centers, job orders, inventory transactions, purchasing, planning parameters, and costing in collaboration with the responsible business owners.

· Help production and purchasing teams use material requirements planning and applicable scheduling functionality effectively; identify inaccurate demand, supply, lead-time, capacity, or inventory inputs and coordinate corrective action.

· Maintain a prioritized ERP issue and enhancement backlog, establish ownership and deadlines, and communicate progress and operating impact to management.

· Favor standard SyteLine functionality and documented configuration; evaluate extensions with business justification, supportability, security, and upgrade compatibility in mind.

ERP administration, information, and adoption

· Administer or coordinate user access, roles, permissions, configuration, and licensing. Work with finance and department leaders to maintain appropriate access approvals and segregation of duties.

· Create and maintain usable reports, dashboards, and approved data extracts, including open orders, backlog, production status, inventory, purchasing, shipments, and cost or margin information. Reconcile results with business owners before release.

· Use authorized reporting tools, SQL where available, and supported application interfaces appropriate to the company's deployment. Protect production data and avoid unapproved direct database changes.

· Own technical data standards and coordinate master-data maintenance with designated business owners. Investigate incomplete, duplicate, or inconsistent records and support controlled corrections.

· Manage testing, user acceptance, release documentation, and deployment of approved changes, patches, and upgrades. Coordinate maintenance windows, rollback plans, and vendor responsibilities.

· Document business processes and system procedures; deliver practical training and job aids; develop departmental super-users and reduce dependence on a single employee or consultant.

· Support approved integrations with CRM, quoting/configuration, shop-floor, and other business applications. Monitor interface failures, reconcile transferred data, and coordinate resolution.

· Coordinate remaining post-implementation work, approved legacy data access, reporting continuity, and system retirement where applicable. Maintain appropriate records and retention controls.

IT operations, cybersecurity, and business continuity

· Oversee reliable networks, connectivity, endpoints, identity and access management, productivity applications, and server or cloud services supporting the office and manufacturing facility.

· Prioritize help-desk work and manufacturing-critical incidents; maintain service procedures and a documented escalation and after-hours response arrangement.

· Implement and maintain practical security controls, including multifactor authentication, patching, endpoint protection, access reviews, secure remote access, and employee security awareness.

· Maintain incident response and recovery procedures. Coordinate backup monitoring, retention, and recovery testing, including verification of ERP provider responsibilities and the company's recovery obligations.

· Manage hardware and software lifecycles, asset inventories, technology purchasing, service contracts, and outside support providers; follow company approval and spending policies.

Leadership and accountability

· Supervise and develop assigned IT employees; set priorities and performance expectations. Direct consultants and contractors through clear scopes, deliverables, acceptance criteria, and cost controls.

· Prepare the annual IT budget and a practical technology roadmap; monitor spending, licenses, and vendor performance, and present recommendations tied to business value.

· Coordinate an orderly knowledge transfer from the retiring IT manager, including system documentation, administrative access, vendor contacts, integrations, recovery procedures, and open issues., Performance will be assessed against agreed baselines and priorities: ERP issue resolution and recurrence; data and report reliability; effective use of manufacturing workflows; employee proficiency and process documentation; controlled changes and functioning integrations; system availability and tested recovery; and delivery of projects and services within approved budgets.

Work environment and availability

The position works primarily on-site in an office and manufacturing environment and must regularly interact with employees on the plant floor. Follow plant safety rules and use required protective equipment. Coordinate safe equipment installation and service with qualified personnel. Essential duties may be performed with reasonable accommodation.

Occasional planned evening or weekend work and response to critical incidents are required through an established coverage and escalation arrangement. The manager is accountable for continuity planning and reliable coverage, including outside support where appropriate.

This description summarizes the principal responsibilities of the position. Duties may change with business needs.

Pay: From $115,000.00 per year