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# Desktop Support Technician II

- **Company:** Revolution Technologies
- **Location:** Greenwood Village, CO, United States
- **Experience:** Experienced
- **Salary:** $64,480
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Literacy, Virtual Private Networks (VPN), Network Connections, RSA (Cryptosystem), Software Troubleshooting, Peripherals
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a7218fa0e59a4086

## About the Role

* Associate degree in a related field with at least two years of relevant experience
 * Additional relevant experience may substitute for the education requirement
 * Comprehensive hardware and software troubleshooting skills
 * Basic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripherals
 * Ability to translate user and business requirements into technical solutions
 * Strong written and verbal communication skills
 * Customer-focused approach and ownership of technical issues
 * Ability to collaborate and share knowledge with team members
 * Ability to occasionally lift or carry up to 50 pounds, * How many years of work experience do you have with VPN Technologies?
 * How many years of work experience do you have with VTC?
 * How many years of desktop or end-user IT support experience do you have?

## Description

* Install, configure, troubleshoot, service, and repair desktops and laptops
 * Install and support operating systems and business software
 * Troubleshoot printers, drivers, peripherals, and network connectivity
 * Support VPN, RSA authentication, and video-teleconference systems
 * Diagnose hardware, software, network, and communications issues
 * Provide clear technical assistance to end users
 * Identify employee technology needs and recommend appropriate solutions
 * Assist with hardware and software purchasing recommendations
 * Document solutions and share technical knowledge with the support team
 * Take ownership of incidents through resolution while maintaining high customer satisfaction