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# Tier 1 Technical Support Specialist

- **Company:** AUXILLIUM LLC
- **Location:** Pueblo, CO, United States (Remote available)
- **Experience:** Starter
- **Salary:** $32,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Windows Servers
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=248e599e3c3efd3c

## About the Role

* 1-3 years of customer service experience in a technical support role preferred.
 * Strong knowledge of Microsoft Windows operating systems and applications (Windows 7 & 8). Microsoft Windows Server OS is not required.
 * Strong computer skills including Microsoft Office Suite (Word, Excel, Outlook).
 * Ability to multitask and remain calm in a fast-paced environment. Ability to work independently or as part of a team. Auxillium is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

## Description

The Product Support Specialist is responsible for providing technical support to Auxillium customers. This includes troubleshooting and resolving technical issues and assisting customers with their operational issues. The Product Support Specialist will also assist in the development of new features and functionality of Auxillium products and services., * Provide prompt, accurate, and efficient service to all Auxillium customers via telephone, email, text, and other means as required.

 * Provide technical support to Auxillium customers regarding hardware, software, projectors, golf simulators, and other IT related issues.
 * Follow up with customers to ensure that they are satisfied with the response to all issues resolved via phone or email.
 * Effectively communicate with customers regarding technical issues that may arise over the phone or in person.
 * Work with other members of the Customer Service team to resolve customer issues as needed.
 * Other duties as assigned by management