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# Specialist II, Scientific Support

- **Company:** Meso Scale Discovery LLC
- **Location:** Potomac, MD, United States
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Excel, Data Analysis, Databases, GraphPad Prism, Issue Tracking Systems, Microsoft Office
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d076c473fff27d87

## About the Role

* Bachelor's degree in a technical/scientific/engineering discipline is required
 * Minimum 2 years laboratory experience with proven hands-on technical abilities in areas such as work study, independent study, internship or externship

o Independent research experience preferred

 * Minimum 3 year of experience in technical support/service position supporting products in the life science or diagnostics industry
 * A demonstrated level of consistency in performance and aptitude for managing additional responsibility and accountability are required for next level consideration

KNOWLEDGE, SKILLS AND ABILITIES:

 * Strong scientific fundamentals and analytical background

o Logical problem solving and demonstrated ability to organize and move project tasks forward in an orderly and structured fashion

 * Demonstrate understanding and ability to independently design and execute assay and reagent troubleshooting, optimization and validation experiments
 * Well versed in common lab techniques and procedures such as Western Blot, sandwich immunoassays and simple protein purification methodologies

o Ability to explain concepts behind the techniques and procedures effectively

 * Excellent oral, written communication and interpersonal skills are required

o Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of laboratory data
o Track record of successful internal and third party relations

 * Working knowledge of Workbench Data Analysis Tool software
 * Proficiency in MS Office Suite

o Experience with standard data analysis tools (Excel, GraphPad Prism) and the quantitative background to advance this knowledge on the job is expected

 * A wide degree of creativity and latitude is expected including the ability to multi-task in an environment with changing priorities

PHYSICAL DEMANDS:

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office., Required

 * Bachelors or better in Engineering or related field

## Description

This position serves as a technical liaison to customers interested in cutting edge projects related to biomarker measurements or serology applications and serves as the primary scientific/technical support for all MSD products., * Primary scientific support (verbal and written) for customers, account managers, application scientists and internal staff

o Technical customer liaison for Prototype Printing Services
o Take customer support calls to identify and record reported issues with the product
o Reproduce and troubleshoot reported issues
o Handle difficult cases and formulate satisfying resolutions for customers

 * Monitor, review and process case investigations

o Handle case investigations
o Monitor key systems during working hours and at scheduled times on weekends/holidays
o Monitor trouble ticket database and drive issues to conclusion
o Participate in on-call rotation for after-hours support

 * Maintain consistent, clear and complete documentation of customer case logs

o Prepare monthly and year-end reports
o Maintain weekly summary of open cases
o Analyze data and develop conclusions

 * Cross Functional Collaboration

o Participate in Global Meetings and Regional Meetings with the Field Application Scientists
o Assist other members of team as available

 * Specific duties may vary depending upon departmental requirements