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# Intune Helpdesk Admin (Maryland)

- **Company:** Insight Global
- **Location:** Schiller Park, IL, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Active Directory, Intrusion Detection Systems, Citrix Systems, TeamViewer, Microsoft InTune
- **Published:** October 16, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3451653991&tx=KP1515FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

3-5 years within help desk/desktop support

Troubleshooting experience

Active Directory Intune Experience

## Description

Computer setup * unbox, connect to network, add hardware * Setup monitors, docking station, etc (for new users)

Walk-through users on OneDrive setup * Login, setup folder synchronization (current systems) * Assist with copying any local files or H: drive

Assist with setting up SplashTop (if we go that way)

Update PC inventory * Adding serial numbers and other info * Documenting TeamViewer IDs

Assisting users with Remote applications (Forms, Asset Management) * Setting up links * Getting users to login with Hargrove credentials * Setup printers * Install / Setup Citrix (admin account needed?)

Run reset process for Intuning machines * Schedule time with users (we can help with this) * Provide temporary replacement laptop, if necessary

Shipping assistance * boxing up laptops to send to remote users needing Intune devices (10 - 12 users) * Coordinate with shipping/receiving

Organize retired machines * update inventory * setup space for storage * Remove from AD * Cleanup TeamViewer (probably not temp)

Create instructions for user processes repeatable by users

Will be assisting in renovation of IT department (we're getting new carpet/new network drops and will need some equipment moved around - we'll all be doing this)

Potential outside the Intune project

Assist with implementing print solution (Papercut)

FreshService assistance as needed